Veronica Valdez
Rockdale
Summary
Dynamic professional with extensive experience as Lead Surgery Scheduler at St. David's North Austin Medical Center. Demonstrates proven expertise in data entry and insurance verification, complemented by exceptional communication skills. Enhanced scheduling efficiency and compliance, showcasing strong leadership and organizational abilities in high-pressure healthcare environments.
Overview
10
10
years of professional experience
Work History
Lead Surgery Scheduler
St. David's North Austin Medical Center
Austin
08.2021 - Current
- Reviewed daily reports on pending cases, cancellations, and no-shows to implement necessary adjustments.
- Monitored and updated patient records in electronic medical record system for accuracy.
- Collaborated with hospital personnel to enhance surgery scheduling and resource allocation efficiency.
- Attended weekly department meetings to evaluate surgical scheduling progress and address challenges.
- Ensured acquisition of required documents prior to scheduled procedures for compliance.
- Executed data entry related to surgery scheduling across multiple systems to maintain consistency.
- Generated daily reservation reports for team, ensuring timely submission for operational clarity.
- Managed phone communications for all offices in the Austin area.
Business Office Coordinator/Scheduler
Austin Premier Surgery Center
04.2021 - 08.2021
- Schedule procedure for fertility and pain management offices.
- Verify insurance for all upcoming procedures.
- Call patients to confirm their procedure, arrival time, and cost estimate.
- Collect patient payments.
- Contact vendors regarding cases and schedule changes.
- Coordinate with the anesthesia group to confirm coverage.
- Confirm all cases for the next day with patients and vendors.
- Create charts and prep for nursing staff a week ahead.
- Answering multi-line phone, transferring callers as appropriate.
- Monitoring and ordering inventory for the office and breakroom.
- Maintain files and records with effective filing systems.
- Upload billing packets to the EMR system.
- Custodian of records personnel.
- Generate and mail out all letters of protection claims to all law offices on a weekly or biweekly basis.
- Obtain letters of protection from attorney offices and confirm ongoing treatment.
- Check and process mail weekly.
- Submit quarterly state reports.
- Open and close up the center.
Office Manager
Texas Orthopedics
Round Rock
08.2020 - 02.2021
- Oversee and supports all administrative duties and company operations by maintaining office systems and supervising staff to ensure the office operates smoothly.
- Coordinating meetings and managing staff calendars and schedules.
- Supervising, mentoring, training, and coaching our office staff and delegating assignments to ensure maximum productivity.
- Maintains office services by organizing office operations and procedures, preparing payroll.
- Purchasing office supplies and equipment and maintaining proper stock levels.
- Maintains office staff by recruiting, selecting, orienting, and training employees.
- Coaching, counseling, and disciplining employees, planning, monitoring, and appraising job results.
- Audit batches on a weekly basis.
- Develop office policies and procedures, and ensure they are implemented appropriately.
Surgery Coordinator
Texas Orthopedics
Round Rock
03.2018 - 08.2020
- Schedule all surgical and non surgical procedures, while assuring that all of the appropriate clinical, insurance, clearance, and coding information is collected for the procedure schedule.
- Update and create tasks for physicians and staff.
- Send medication requested by patients to pharmacy and create triplicate prescriptions as directed by physicians.
- Answer phone and assess patient questions regarding post op care or surgery.
- Coordinate all pre op testing and home health for patients.
- Triage post surgical patients.
Reception
Texas Orthopedics
Austin/Round Rock
07.2016 - 03.2018
- Welcomes patients and visitors by greeting patients or visitors via telephone or in person.
- Open and close the office at the end of the day, verify all doors and blinds are closed.
- Compile and break down medical charts, compile reports, and correspondence.
- Interview and assist patients to complete insurance and privacy forms, as well as ensure all information is correct.
- Receive insurance co-pay payments and post amounts paid to patient accounts.
- Schedule and confirm patient appointments, follow up, and physician referrals.
- Answer telephones and direct calls to appropriate staff.
- Create x-ray discs at patients request and medical records reports.
- Obtain and complete FMLA and disability forms.
- Request and obtain external medical reports as required by medical professionals.
- Ensure the reception area is well maintained, neat and clean.
- Order supplies as needed for the office.
- Create and complete daily batch reports, count all payments, balance petty cash and payments from patients.
Service Center
Texas Orthopedics
Austin
03.2016 - 07.2016
- Answering or making calls to patients to learn about and address their needs, direct them to the correct person, and schedule appointments.
- Responding efficiently, engaging in active listening, and accurately to callers.
- Utilizing software, databases, scripts, and tools appropriately to schedule the patient.
- Understanding and striving to meet or exceed call metrics while providing excellent consistent patient care.
- Adhering to all company policies and procedures.
- Audit physician schedules to ensure patients are being scheduled correctly.
Embedded Quality Analyst
Interactions
Austin
10.2015 - 02.2016
- Real-time data entry by listening to customer voice clips, capturing the appropriate concept or data, and entering the information into an innovative system.
Tech Support
Hostgator
Austin
12.2014 - 06.2015
- Provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions.
- Solutions include, but are not limited to, resolving username and password problems, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, power cycling equipment, assisting with navigating around application menus and troubleshooting email issues.
Education
Diploma -
Everest Institute
01.2009
Diploma -
Pflugerville High
01.2004
Skills
- Communication skills
- Reception and phone etiquette
- Self-motivation
- Microsoft Office proficiency
- Typing speed 64 wpm
- Inventory management
- Data entry expertise
- Organizational skills
- Independent work ability
- Leadership and delegation
- PACS knowledge
- Greenway and Primesuite experience
- Phreesia familiarity
- Check-in and check-out processes
- Medical records management
- Spanish language proficiency
- Athena software knowledge
- Data entry
- Insurance verification
- Operational reporting
- Team collaboration
- Customer service
- Attention to detail
Timeline
Lead Surgery Scheduler
St. David's North Austin Medical Center
08.2021 - Current
Business Office Coordinator/Scheduler
Austin Premier Surgery Center
04.2021 - 08.2021
Office Manager
Texas Orthopedics
08.2020 - 02.2021
Surgery Coordinator
Texas Orthopedics
03.2018 - 08.2020
Reception
Texas Orthopedics
07.2016 - 03.2018
Service Center
Texas Orthopedics
03.2016 - 07.2016
Embedded Quality Analyst
Interactions
10.2015 - 02.2016
Tech Support
Hostgator
12.2014 - 06.2015
Diploma -
Everest Institute
Diploma -
Pflugerville High
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