Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Veronica Valencia

West Covina,CA

Summary

Detail-oriented Environmental Services Housekeeper with extensive understanding of sanitation and infection control techniques. Works quickly and effectively with little to no supervision, following established schedules and procedures. Initiates proper cleaning techniques to complete housekeeping tasks.

Overview

11
11
years of professional experience

Work History

Assistant Manager

NAPA Auto Parts - Genuine Parts
Glendora, CA
11.2020 - 10.2022
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Resolved conflicts between team members in an effective manner.
  • Maintained up-to-date knowledge of company products and services.
  • Established processes for monitoring customer satisfaction levels.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Created reports on sales trends, inventory levels, and financial data.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Communicated regularly with customers to gain insights into their needs.
  • Managed customer service inquiries and complaints in a timely manner.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.

Driver, Warehouse Orders

NAPA Auto Parts - Genuine Parts
Burbank, CA
01.2017 - 11.2020
  • Delivered goods to specified destinations in a timely manner.
  • Adhered to all applicable traffic laws while operating commercial vehicles.
  • Ensured cargo was secured properly in accordance with company policy and DOT regulations.
  • Checked and maintained vehicle supplies and equipment, such as gas, oil, water, tires, lights, and brakes.
  • Inspected vehicles for mechanical items and safety issues prior to departing on routes.
  • Communicated customer orders accurately to warehouse staff for order fulfillment.
  • Operated pallet jacks to move inventory within the warehouse.
  • Loaded and unloaded delivery vehicles with care to ensure safe transport of products.
  • Followed established safety procedures when loading and unloading freight from delivery trucks.
  • Inspected equipment throughout shift, performed minor maintenance tasks and notified maintenance of tools requiring repair.
  • Processed daily inventory receipts and quantities of supplies.
  • Maintained accurate records of deliveries including delivery times, dates and addresses.
  • Reviewed work orders to perform freight movement and deliveries.
  • Operated standard warehouse equipment to assist with loading and unloading of deliveries.

Maria Alvarado Cleaning Service

Environmental Service
Pasadena
02.2013 - 05.2015
  • Maintained customer records and updated them as necessary.
  • Resolved customer complaints quickly and efficiently.
  • Suggested and explained recommended services to meet customer needs and resolve specific issues.
  • Cleaned windshields using chemical solution and microfiber towel.
  • Created service estimates for routine service and repairs.
  • Cleaned parking areas, restrooms or equipment and removed trash.
  • Operated car washes to clean vehicles.
  • Ordered stock and priced and shelved incoming goods.
  • Answered customers' questions and addressed complaints in person and via phone.
  • Maintained customer records and followed up with telephone, mail or personal reminders of services due.
  • Processed daily transactions promptly to keep workflows moving smoothly.
  • Collected cash payments from customers or charged purchases to credit cards.

Caltech

Catering Services
Pasadena
01.2012 - 11.2013
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Recognized by management for providing exceptional customer service.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Operated a variety of machinery and tools safely and efficiently.
  • Completed day-to-day duties accurately and efficiently.
  • Prepared food items according to recipes and instructions.
  • Assisted in setting up and breaking down catering events.
  • Cleaned kitchen equipment and surfaces after each event.
  • Ensured proper storage of perishables in walk-in refrigerators, freezers, and dry storage areas.
  • Attended weekly staff meetings with management team to discuss upcoming events and new menu items.
  • Maintained a safe working environment by adhering to safety protocols at all times.
  • Restocked supplies when needed throughout the duration of events.

Education

GED -

Pasadena High School
Pasadena, CA
05-2021

Skills

  • Sales Strategies
  • Employee Scheduling
  • Sales monitoring
  • Operations Management
  • Task Delegation
  • Staff Supervision
  • Staff Management
  • Orientation and training
  • Team motivation
  • Microsoft Office expertise

Languages

Spanish
Professional

References

References available upon request.

Timeline

Assistant Manager

NAPA Auto Parts - Genuine Parts
11.2020 - 10.2022

Driver, Warehouse Orders

NAPA Auto Parts - Genuine Parts
01.2017 - 11.2020

Maria Alvarado Cleaning Service

Environmental Service
02.2013 - 05.2015

Caltech

Catering Services
01.2012 - 11.2013

GED -

Pasadena High School

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Veronica Valencia