Veronica Valenzuela Renteria
Tucson,AZ
Summary
Recent graduate with Masters of Science in Forensic Psychology. Looking to continue development in criminal psychology, social behavior, abnormal behavior, cognitive psychology and in Law and Criminal Justice.
Overview
13
13
years of professional experience
Work History
Medical Assistant
University of Arizona Health Network
2017.02 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Measured patient spirometry.
- Implemented care and efficiency improvements to support and enhance office operations.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Personnel Specialist
Arizona Air National Guard
2011.03 - 2017.03
- I work with a large amount members and with that came great amount of responsibilities such as managing the Officer/Enlisted evaluation programs, Initiating orders through AROWS such as MPA/AT/ST/ADOS/Deployment orders and running various reports, ID Attendance Certifier in AROWS, assisting members with NGB 336s Initiating and assisting members and back office in AROWS as ID Attendance Certifier or orders clerk, bookkeeper for ATAAPS and assisting members in creating time cards or adjusting temporary duty, Initiating Defense Travel System accounts for new members or assisting members with personal accounts upon departure or returning from a TDY, scheduling and rescheduling medical appointments in ASIMS/MAMS,primary for LeaveWeb, conduct SAVs for all file plans as the FARM as well as an RC for a file plan, I run reports from MILPDS, PRDA, vPC, I create memorandums for records, official documents, awards and decorations, alternate for AFPAAS, Citi Bank Gov't travel card, primary for ITEC, GEARS efficient.
Education
Master of Science - Forensic Psychology
Arizona State University
Tempe, AZ08.2024
Bachelor of Arts - Psychology
University of Arizona
Tucson AZ05.2023
Certificate in Medical Assistant -
Pima Medical Institute
Tucson, AZ07.2000
High School Diploma -
Tucson High Magnet High School
Tucson, AZ05.1999
Skills
- HIPAA Compliance
- Customer Service
- Medical terminology knowledge
- Vital Sign Monitoring
- Direct Patient Care
- Clinical Documentation
- Patient-focused care
- Phlebotomy
- Reliable team player
- Procedure Assistance
- Electronic Medical Records
- Compassionate
- CPR
- Immunization Administration
- Phlebotomy Techniques
- Medical Procedures
- Professionalism and Ethics
- Maintaining confidentiality
- Patient Flow Management
- First Aid
- Anatomy and Physiology Knowledge
- Medical office administration
- Trustworthy companion
- Adaptable
- Prioritizing stat orders
- Professional Bedside Manner
- Emergency Response Preparedness
- Healthcare Software Proficiency
- Companionship and emotional support
- Emergency procedures understanding
- Multitasking
- Dependable and Responsible
- Flexible and Adaptable
- Attention to Detail
- Time Management
- Problem-Solving
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Excellent Communication
- Critical Thinking
- Computer Skills
- Organizational Skills
- Calm Under Pressure
- Active Listening
- Decision-Making
- Verbal Communication
- Problem Resolution
- Organization and Time Management
Additional Information
Proficient in Power Point, Proficient in Microsoft Word, Proficient in Microsoft Spreadsheet
Militaryeducation
- NCO PME, DMAFB, 12/01/15
- Personnel, Keelser AFB, 11/01/11
Awards
- Air Force Achievement Medal
- National Defense Service Medal
- Global War on Terrorism Service Medal
- USAF NCO PME Graduate Ribbon
- AF Training Ribbon
Work Preference
Work Type
Full TimePart TimeWork Location
RemoteHybridImportant To Me
Career advancementWork-life balanceFlexible work hoursWork from home optionPaid time offPersonal development programs4-day work week401k matchTimeline
Medical Assistant
University of Arizona Health Network
2017.02 - Current
Personnel Specialist
Arizona Air National Guard
2011.03 - 2017.03
Master of Science - Forensic Psychology
Arizona State University
Bachelor of Arts - Psychology
University of Arizona
Certificate in Medical Assistant -
Pima Medical Institute
High School Diploma -
Tucson High Magnet High School
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