VERONICA VALLE
CHICAGO,IL
Summary
To obtain a receptionist position where my Medical/Customer service skills and knowledge can best be utilized to further my career while also being an asset to your company and expanding our goals. I am a bilingual Medical/Customer Service Receptionist with over 15+ years of experience. Patient/Customer-oriented with strong attention to detail, professional telephone etiquette and organization skills.
Overview
30
30
years of professional experience
Work History
ADMISSON REGISTRATION
Rush University Medical Center, RUMC
01.2019 - Current
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
- Assisted other Registration Clerks with front desk duties, answering questions and accurately.
- Explained form wording to patients to help each understand information required.
- Operated standard office software applications to compile data and prepare information and correspondence.
- Greet patients, respond to questions/concerns, direct them to the correct locations
- Collect and enter all necessary demographic clinic billing and insurance information
- Verify insurance eligibility and benefit and ensure all referrals and workman compensation authorizations are completed within the time frame
- Pre-register outpatients for clinic appointments (same day and future dates)
- Answer phones in call center for outpatient registration and customer service
- Communicate necessary information to clinics and patients
ADMITTING REP
ROSELAND HOSPITAL
11.2017 - 12.2018
- Greet patients, respond to questions/concerns, direct them to the correct locations
- Collect and enter all necessary demographic clinic billing and insurance information
- Verify insurance eligibility and benefit and ensure all referrals and workman compensation authorizations are completed within the time frame
- Pre-register outpatients for clinic appointments (same day and future dates)
- Answer phones in call center for outpatient registration and customer service
- Communicate necessary information to clinics and patients
MEDICAL RECEPTIONIST
Illinois Eye Institute
01.2014 - 04.2014
- Verified patient’s demographics and insurance eligibility of insurance
- Schedule follow up appointments
- Responsible for calling health insurance to verify status of eligibility
- Check in and checking out patient.
SCHEDULER
Elmhurst Memorial Healthcare
08.2013 - 11.2013
- Scheduled appointments, pre-registered patients for diagnostic testing
- Precisely completed appropriate claims paper work, documentation and system entry
- Professionally and courteously verified appointment times with patients
- Verified patient’s eligibility with Insurance
- Accurately selected the proper descriptive codes when more than one anatomical location was indicated
- Reviewed, analyzed and managed coding of diagnostic and treatment procedures contained in outpatient medical records
- Researched CPT and ICD-9 coding discrepancies and reimbursement accuracy
- Maintained strict patient and Physician confidentiality.
CUSTOMER SERVICE REPRESENTATIVE
West Communities YMCA
09.2012 - 03.2013
- Responsible for customer service, lead customer relations and satisfaction, problem solving
- Granting facility tours to potential members, accepting payments in cash, debit/credit cards
- General office bulk mailing, membership renewals/terminations and changes
- Check Identifications.
COLLECTOR
HOLY CROSS HOSPITAL
03.2010 - 10.2011
- Responsible for calling health insurances to verify status of patient claims
- Appealing and overturning denied claims
- Balance adjustments to correspond with patient bills
- Correspondence with insurance to correctively and efficiently obtain ICD codes, medical records,UB04 or itemize patient bills to process claim.
REGISTRANT
02.2001 - 03.2010
- Registrant in Emergency Room responsible for obtaining and verifying patient insurance and demographics
- Putting charts together for doctors to see patients
- Admitting and general customer service
- In and outpatient lab and diagnostic registration, collected patient demographics and insurance, physician orders for testing
- Scheduling diagnostic testing and or procedures.
Customer Service Representative
West Communities YMCA
06.1995 - 05.2001
- Responsible for customer service, lead customer relations and satisfaction, problem solving
- Granting facility tours to potential members, accepting payments in cash, debit/credit cards
- General office bulk mailing, membership renewals/terminations and changes
- Check Identifications.
Education
ASSOCIATE OF SCIENCE - HEALTH INFORMATION TECHNOLOGY
Northwestern College
Bridgeview, IL06.2013
Skills
- Hospital inpatient and outpatient records
- Familiar with commercial and private
- Insurance carriers
- Knowledge of Insurance and collections
- Procedures
- Understands Insurance Benefits
- Knowledge of Medical Terminology
- Office Support ( Phone Calls, Faxing,
- Filing)
- Resourceful and Reliable Worker
- Composed and Professional Demeanor
- MS Windows Proficient
- Quick Learner
- Strong client relations
Timeline
ADMISSON REGISTRATION
Rush University Medical Center, RUMC
01.2019 - Current
ADMITTING REP
ROSELAND HOSPITAL
11.2017 - 12.2018
MEDICAL RECEPTIONIST
Illinois Eye Institute
01.2014 - 04.2014
SCHEDULER
Elmhurst Memorial Healthcare
08.2013 - 11.2013
CUSTOMER SERVICE REPRESENTATIVE
West Communities YMCA
09.2012 - 03.2013
COLLECTOR
HOLY CROSS HOSPITAL
03.2010 - 10.2011
REGISTRANT
02.2001 - 03.2010
Customer Service Representative
West Communities YMCA
06.1995 - 05.2001
ASSOCIATE OF SCIENCE - HEALTH INFORMATION TECHNOLOGY
Northwestern College
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