Veronica Vallejo
Victoria,TX
Summary
Enhancing customer satisfaction and exceeding performance goals, as demonstrated at Inteplast Group. Highly motivated customer-centric Front desk with years of experience. Seeking communication skills and organizational abilities to create a positive first impression for clients.Proficient in managing calls directing inquires, and recording accurate information both English and Spanish.Providing exceptional guest services, managing reservations and resolving inquiries and complaints.
Overview
7
7
years of professional experience
Work History
Package Operator
Inteplast Group, World of Plastics Livingston
10.2023 - Current
- Contributed to positive company culture through excellent interpersonal skills while working closely with colleagues and supervisors.
- Exceeded performance goals consistently by focusing on accuracy, speed, and attention to detail during package preparation tasks.
- Demonstrated adaptability by quickly learning new technologies and software related to package management systems as they were introduced into the workplace.
- Labeled, recorded, and inspected packaging to prepare for shipment or storage.
House Cleaner
Olga’s Cleaning Services
01.2020 - 10.2023
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
- Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
Hostess Trainer
Frances Maries Restaurant & Cantina
05.2017 - 01.2020
- Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
- Promoted a culture of teamwork among all front-of-house staff which resulted in better collaboration and higher efficiency levels.
- Maintained clean and organized orderly work station and front-of-house area to uphold company standards.Contributing to an inviting atmosphere for guests.
- Facilitated seamless transitions between shifts by effectively communicating pertinent information regarding reservations and special requests with incoming staff members.
- Trained and mentored new hostesses, resulting in increased efficiency of the team as a whole.
- Improved team communication by implementing a weekly meeting to address concerns and share updates.
- Addressed any guest complaints or issues swiftly resolving them leading to increased customer loyalty.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
- Demonstrated excellent customer service skills to increase customer satisfaction.
Education
High School Diploma -
Victoria East High School
Victoria 06.2017
Skills
- Efficient multitasking
- Customer Service
- Machine Operation
- Communication and phone handling
- Industrial Equipment Operation
- Organizational Skills
- Machine Software
- Scheduling
- Mail handling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Package Operator
Inteplast Group, World of Plastics Livingston
10.2023 - Current
House Cleaner
Olga’s Cleaning Services
01.2020 - 10.2023
Hostess Trainer
Frances Maries Restaurant & Cantina
05.2017 - 01.2020
High School Diploma -
Victoria East High School
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