Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Veronica Vanacore

Naples

Summary

Dynamic and results-oriented professional with a proven track record at Heimdall Homes, adept in property management and maintenance scheduling, alongside exceptional tenant relations. Enhanced tenant satisfaction significantly through proactive problem-solving and customer service-focused approach. Skilled in leveraging property inspections to ensure compliance and safety, demonstrating a blend of hard and soft skills to achieve operational excellence.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Property Manager

Heimdall Homes
02.2023 - Current
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.

Surgical Dental Assistant

Dental Studio
09.2021 - 03.2023
  • Assisted in complex surgical procedures, showcasing strong dexterity and knowledge of dental anatomy.
  • Maintained detailed records regarding treatment plans, progress notes, and consent forms to ensure continuity of care across visits.
  • Ensured optimal patient safety through vigilant monitoring during surgeries and timely assistance to the surgeon.
  • Demonstrated proficiency in utilizing advanced dental technology during surgical procedures for increased accuracy and effectiveness.
  • Aided in precise diagnosis by efficiently performing diagnostic imaging tasks such as x-rays and impressions.
  • Improved surgical efficiency with timely sterilization and organization of dental instruments.
  • Demonstrated a commitment to patient-centered care by consistently seeking feedback on personal performance and making necessary improvements.
  • Facilitated effective communication between patients, dentists, and other team members to ensure seamless coordination of care.
  • Supported smooth clinic operations with efficient handling of appointment scheduling, billing, and insurance claims processing.

Pediatric Dental Receptionist

Main Street Pediatric Dentistry & Orthodontics
03.2018 - 09.2021
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
  • Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
  • Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
  • Managed accounts receivable duties by timely invoicing patients for services rendered while tracking payments received or outstanding balances due accurately.

Restaurant Server

Tommy Bahamas
01.2016 - 03.2020
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Greeted new customers, discussed specials, and took drink orders.
  • Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
  • Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
  • Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
  • Established rapport with regular customers, fostering loyalty through exceptional service.
  • Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.

Education

Dental Assistant - Dental Hygiene

Nova Southeastern University
Davie, FL

Some College - Psychology

Edison State College
Naples, FL

Skills

  • Property management
  • Payment collection
  • Property inspections
  • Customer service-focused
  • Rent collection
  • Lease renewals
  • Tenant relations
  • Maintenance scheduling

Certification

  • Registered Dental Assistant (RDA) - Florida Dental Board.
  • OSHA Certified
  • CPR/AED Certification
  • Dentrix
  • Eagle soft
  • Denticon


Languages

Spanish
Native or Bilingual

Timeline

Property Manager

Heimdall Homes
02.2023 - Current

Surgical Dental Assistant

Dental Studio
09.2021 - 03.2023

Pediatric Dental Receptionist

Main Street Pediatric Dentistry & Orthodontics
03.2018 - 09.2021

Restaurant Server

Tommy Bahamas
01.2016 - 03.2020

Dental Assistant - Dental Hygiene

Nova Southeastern University

Some College - Psychology

Edison State College

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Veronica Vanacore