Veronica Vanzo
Louisville,KY
Summary
To seek and maintain full/part-time position utilizing interpersonal skills, time management and problem-solving skills.
Customer Service skills: oral and written communication, active listening and problem-solving skills, enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Research Assistant (PI Assistant)
MyBratPit.com
07.2020 - Current
- Collected documentation such as witness statements, video recordings and photographs to support case findings, most related to Insurance fraud.
- Conducted surveillance for up to 5 hours at time.
- Conducted mobile and stationary surveillance on subjects of Insurance Fraud investigations.
- Set up both auditory and visual monitoring and recording devices.
- Self-motivated, with strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Demonstrated respect, friendliness and willingness to help wherever needed
- Strengthened communication skills through regular interactions with others
- Organized and detail-oriented, strong work ethic
Retail Sales Associate
Dick's Sporting Goods, Inc
06.2017 - 01.2019
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Upsold additional products and services to customers, increasing revenue.
- Tallied cash drawer at beginning and end of each work shift.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
Clerical Officer
Code Enforcement Div
02.2016 - 11.2016
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Collaborated with various departments to complete assigned tasks.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Utilized office management software to record and track customer information.
- Processed incoming and outgoing mail and packages according to established procedures.
- Edited and proofread documents for accuracy and completeness.
Customer Service Representative
Bon-Ton
04.2009 - 09.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided primary customer support to internal and external customers.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
No Degree - Computer Programming
ORT Technical Institute
Buenos Aires, Argentina04.2001
BBA - Accounting
Institute Casa De Jesus
Buenos Aires, Argentina10.1997
Skills
- Work Prioritization
- Administrative Duties
- Time Management
- Clerical Support
- Literature Searches
- Inventory and Supply Management
- Data Entry
- Filing
Photography.
I took up on photography as a hobby, and I gained access to a world full of creativity and exploration. For me photography is a wonderful pastime with countless benefits, helps me to relax and to keep connected with my creativity side, I do enjoy it enormously. Usually I photograph while on long hikes with my 2 dogs, Sierra and Tesla. Nature is my favorite subject.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Italian
Elementary
Quote
“It’s what you do in the present that will redeem the past and thereby change the future.”
Paulo Coelho
Timeline
Research Assistant (PI Assistant)
MyBratPit.com
07.2020 - Current
Retail Sales Associate
Dick's Sporting Goods, Inc
06.2017 - 01.2019
Clerical Officer
Code Enforcement Div
02.2016 - 11.2016
Customer Service Representative
Bon-Ton
04.2009 - 09.2015
No Degree - Computer Programming
ORT Technical Institute
BBA - Accounting
Institute Casa De Jesus
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