Veronica Vargas
East Moline,IL
Summary
Office assistant looking for a new opportunity at a company, where I can apply my 15 years of customer service, with good organization, communication in both English and Spanish. Ability to handle multiple tasks in a fast-paced environment. Pragmatic Assistant well-known for being hands-on dynamo with boundless energy to fulfill various tasks. Detailed team player with history excelling in fast-paced environments with little oversight and challenging goals. Offers top technical abilities and relationship-building skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills.
Overview
16
16
years of professional experience
Work History
Assistant
Weber Auto Group
2014.08 - Current
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Interacted with customers by phone, email, or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Streamlined communication between departments for better collaboration and increased productivity.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Reduced operational costs through effective inventory management and negotiation with vendors.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Teller
Wells Fargo
2008.04 - 2013.12
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
- Maintained compliance with all regulatory requirements, regularly reviewing policies and procedures.
- Counted, verified and handled bank deposits and armored car transactions.
Education
GED Diploma - Medical Coding/LPN
Black Hawk College
Moline, ILSkills
- Organization
- Motivator
- Multi-Task
- People skills
- Computer proficiency
- Teamwork and collaboration
- Communication
- Fluent Bilingualism
- Data Entry
- File Management
- Expert in Word, Excel Software
- Basic Accounting
Additional Information
The ability to work collaboratively with others and contribute to a team. Persistence and positive person, will to learn new things and take all good feedback. Most importantly I love to involve my bilingual skills (Spanish) and help those in need.
references
Available upon request.
Languages
Spanish
Native or Bilingual
Affiliations
- Exercise
- Read
Timeline
Assistant
Weber Auto Group
2014.08 - Current
Teller
Wells Fargo
2008.04 - 2013.12
GED Diploma - Medical Coding/LPN
Black Hawk College
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