Veronica Vasquez
La Habra,CA
Summary
17 years of leadership experience in fast-paced retail environments. Proven ability to build and motivate high-performing teams, drive operational efficiency, and deliver exceptional customer service. Proficient in SmartRecruiters, Microsoft Office, Workday and working proficiency in Spanish. Seeking a manager role to leverage my interpersonal, organizational and leadership skills.
Overview
12
12
years of professional experience
Work History
Operations Team Leader
Target
09.2023 - Current
- Assist in supervising 50+ staff members daily to deliver efficient and quality customer service.
- Scheduling and overseeing the completion of merchandising, pricing and auditing in a $35 million store.
- Lead manager of the fulfillment process. Analyzing daily sales trends and customer feedback to maximize sales and engagement. Using metrics to direct my team and ensure accurate and timely fulfillment of online orders.
- Collaborate with my fellow team leaders to identify workload is complete and aligns with business priorities daily.
- Partner with HR to maintain staffing levels and hiring, maintain employee training compliance, develop active development plans, and implement strategies to enhance employee engagement.
- Cultivate positive relationships with overhead management, the District Manager and third-party vendors.
- Maintained team compliance with company standards, safety practices and regulatory and environmental requirements.
- Promoted a positive work environment by fostering open communication and encouraging teamwork among employees.
- Managed high workload with consistent record of achieving deadlines and production targets.
- Collaborated with other departments on cross-functional initiatives aimed at enhancing overall business performance.
Department Manager
H&M
06.2019 - 09.2023
- Hired and trained a staff of 30+ and created employee schedules weekly.
- Ensured all training and workshops were completed by deadlines.
- Track, measure and exceed KPIs and identifying trends for store improvement.
- Lead/coach staff in daily activities and to complete required operations.
- Recruited for my location as well as several other stores within the district.
- Partnered with visual managers to exceed visual standards.
- Developed employees to promote in visual and management roles.
Store Manager
Torrid
06.2013 - 06.2019
- Recruited, hired and managed all staff and completed weekly schedules.
- Led company job fairs to hire for new store openings and service-based NSO trainings.
- Exceeded all KPIs, maintained company standards and provided exceptional customer service.
- Collaborated with HQ executives to implement new campaigns.
- Excelled in store merchandising and marketing setups.
Education
Associate of Arts -
Fullerton College
Fullerton, CA05-2014
Skills
- Operational excellence
- Workforce planning
- Effective communication
- Project management
- Employee development
- KPI tracking
- Human resources
- Teamwork and collaboration
- Problem-solving abilities
- Goal setting
- Multitasking
- Time management
Timeline
Operations Team Leader
Target
09.2023 - Current
Department Manager
H&M
06.2019 - 09.2023
Store Manager
Torrid
06.2013 - 06.2019
Associate of Arts -
Fullerton College
Similar Profiles
Tavin JacobsenTavin Jacobsen
Service and Engagement Team Leader at TargetService and Engagement Team Leader at Target
Neiphatarr SelassieiNeiphatarr Selassiei
Fulfillment Associate at TargetFulfillment Associate at Target
Paige CampbellPaige Campbell
Style Sales Associate at TargetStyle Sales Associate at Target
Kelsey PenningtonKelsey Pennington
General Merchandise Expert at TargetGeneral Merchandise Expert at Target
Tara-Marie WalckerTara-Marie Walcker
Clinical Social Worker III, LCSW at UCI Medical Center, Orange, CAClinical Social Worker III, LCSW at UCI Medical Center, Orange, CA