Veronica Vela

• Developed and implemented sales strategies to increase market share and drive revenue growth.
• Trained and mentored sales team, enhancing product knowledge and customer engagement techniques.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Increased sales revenue 30% by developing and implementing effective sales strategies.
• Built long-lasting client relationships through excellent customer service and consistent follow ups.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Analyzed market trends to identify new business opportunities and adjust sales tactics accordingly.
• Established strong relationships with clients, ensuring high levels of customer satisfaction and retention.

• Managed patient scheduling and coordination for home health services.
• Oversaw compliance with healthcare regulations and internal policies.
• Implemented process improvements to enhance operational efficiency.
• Trained and mentored new administrative staff on best practices.
• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
• Supervised 25 administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
• Improved employee productivity with effective time management strategies for daily tasks.
• Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
• Reduced overhead costs through careful budget management and resource allocation.
• Created and managed project plans, timelines and budgets.
• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.

Managed day-to-day business operations.

Oversaw inventory management, ensuring optimal stock levels and timely delivery.

• Implemented training programs for 8 Delivery driver staff members on equipment usage and customer service best practices.
• Hired trained, and managed a high-performing team of 12 employees dedicated to achieving company goals.
• Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
• Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
• Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
• Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
• Achieved significant cost savings by implementing energy-efficient solutions across company facilities.
• Streamlined operational processes to improve efficiency with comprehensive audits and restructuring.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
• Streamlined inventory management processes to enhance supply chain efficiency.
• Developed strategic partnerships with suppliers to optimize logistics operations.
• Mentored junior staff on best practices in supply chain management and logistics coordination.
• Conducted regular audits of supply chain workflows to identify areas for improvement.
• Managed transportation budget effectively, resulting in significant cost reductions while maintaining on-time delivery rates.
• Achieved cost savings by analyzing freight contracts and optimizing carrier selection based on service levels and pricing structures.
• Implemented warehouse automation technologies resulting in increased accuracy of inventory tracking and reduction in manual labor costs.
• Oversaw daily warehouse operations, ensuring efficient workflow and adherence to safety protocols.
• Coordinated shipping and receiving activities, improving accuracy of order fulfillment.
• Developed training programs to enhance staff skills and improve overall productivity.
• Collaborated with cross-functional teams to streamline supply chain processes and enhance service delivery.
• Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
• Cleaned and maintained warehouse in compliance with OSHA safety standards.
• Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
• Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.

Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.