Veronica Villacreses
North Las Vegas,NV
Summary
Resourceful professional in online commerce, known for high productivity and efficient task completion. Skilled in customer relationship management. Excel at communication, problem-solving, and adaptability, ensuring seamless operations and customer satisfaction in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Online Shop Owner
Blooms of Grace
North Las Vegas, NV
12.2015 - Current
- Quoted, generated, and processed customer orders to meet specifications and various occasions.
- Work closer with clients to understand their needs and design flower arrangements that match their vision
- Provided customer support via phone and email regarding product inquiries, order status updates, returns and refunds.
- Streamlined the design process for efficiency, implementing effective time management strategies and prioritizing tasks.
- Paid attention to detail while completing assignments.
- Filled customer orders by packaging sold items and documentation for direct shipping and by transferring orders to manufacturers or third-party distributors.
- Increased repeat business by providing exceptional customer service
- Researched latest design trends, colors, and vendor products for use in new pieces.
- Managed relationships with third-party vendors to ensure smooth operations.
- Implemented promotional campaigns to increase sales volume.
- Monitored website traffic using analytics tools such as Google Analytics.
Pit Clerk
Hilton
Las Vegas, NV
03.2010 - 02.2014
- Greeted casino patrons and offered to provide hotel information or directions.
- Greeted customers, answered questions, and provided information about services.
- Balanced daily transactions to ensure accurate record keeping.
- Notified security staff of suspected cheating, fraud and security concerns.
- Entered player ratings and guest transaction data into casino management system and maintained confidentiality of gaming records.
- Ensured accuracy of customer account information by verifying and updating data in computer system.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Completed day-to-day duties accurately and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Head Cashier Supervisor
Target
Las Vegas, Nevada
05.2006 - 03.2010
- Called for backup cashiers during peak times to minimize wait time for customers.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Ensured that all safety protocols were followed by team members while operating equipment.
- Respond to customer’s complaints and suggestions
- Resolving employee conflicts
- Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Built and maintained working relationships with peers and upper management.
- Conducted employee evaluations and disciplinary actions as needed according to company policies.
- Increased likelihood of repeat business by building friendly relationships with customers.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Collaborated with store management team to develop strategies for increasing customer satisfaction ratings.
- Provided guidance on best practices for handling difficult customers or situations.
- Identified needs of customers promptly and efficiently.
Education
High School Diploma -
Comercial 13 Villa Ballester
Buenos Aires12-1995
Philosophy - Philosophy
University of Buenos Aires
ArgentinaSkills
- Bilingual English-Spanish
- Online advertising
- Conversion optimization
- Product sourcing
- Supplier negotiation
- Order fulfillment
- Customer engagement
- Promotions management
- Supplier relations
- Cross-selling strategies
- Return policies
- Mobile commerce
- Goal setting
Timeline
Online Shop Owner
Blooms of Grace
12.2015 - Current
Pit Clerk
Hilton
03.2010 - 02.2014
Head Cashier Supervisor
Target
05.2006 - 03.2010
High School Diploma -
Comercial 13 Villa Ballester
Philosophy - Philosophy
University of Buenos Aires