Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Veronica Villarreal

Lake Havasu City,AZ

Summary

Qualified Facility Manager with solid background in managing rental properties effectively. Successfully maintained high tenant satisfaction through prompt issue resolution and efficient property upkeep. Demonstrated expertise in tenant relations and property maintenance management. Proven ability to manage Guest Services and Facility Services Team. Team-oriented and results-driven, adaptable to changing needs, and skilled in conflict resolution, business administration, food services, and property management. Dedicated to interacting with staff, managing on-site activities, and working closely with various teams to meet and exceed goals.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Guest Services Team Manager

Metropolitan Water District of Southern California
11.2018 - Current
  • Led employee relations through effective communication, coaching, training, and development.
  • Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
  • Enhanced team productivity by implementing efficient task delegation and time management strategies.
  • Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
  • Streamlined communication channels for increased efficiency in project execution and decision-making processes.
  • Achieved project deadlines consistently by closely monitoring progress and proactively addressing any potential roadblocks.
  • Created knowledge-sharing platform, facilitating easier access to information and best practices among team members.
  • Defined clear targets and objectives and communicated to other team members.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Prepares and reviews annual budgets for Facility Services, Guest Services for over eight years. Responsibilities included three-year budget projections, staffing projections, monitor expenditures, and operating equipment requests.
  • Facility Services Manager for over five years with responsibilities including CRA assembly halls, janitorial services, wellness centers, lactation centers, mail services, and support to various teams.
  • Guest Services Manager for over eight years. Responsibilities include managing meals and lodging, point of contact for CRA Inspection Trip Tours, GM Tours, Employee Tours, Water Education Tours, and Specialty Tours. Coordinate, support, and provide services for Employee Appreciation Days, Service Award Luncheon Cookies, E&O Committee gift boxes, and event coordinator for Desert events.
  • Planned, designed, and purchased furnishing at the Gene Guest Lodge, dorm rooms, dorm lobbies at Gene, Iron, and Eagle, Facility Services offices, lactation rooms, conference rooms, Gene Administrative office, kitchens, and assembly halls.
  • Manage agency and district temporary employees to meet Guest Services workload, services, and goals.
  • Over 30 years of knowledge of Desert facilities, structures, buildings, policies, and protocols.
  • Fostered strong relationships with HR, ER, and management to establish goals, expectations, and develop the Recurrent Pilot Program.

Rental Property Manager

Self-employeed
06.2004 - Current
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Provided exceptional customer service to both current and prospective tenants, fostering a positive living environment within rental properties.
  • Managed vendor relationships to ensure quality service while minimizing costs for property maintenance and repairs.
  • Created, planned, and deployed system for rental properties and management.
  • Created, planned, and developed maintenance system for refurbishment of rental properties.
  • Owned and operated six rental properties, refurbishments, construction projects, lease agreements, and designed kitchen and bath layouts.

Administrative Assistant III

Metropolitan Water District of Southern California
05.2003 - 10.2018
  • Responsible for procurement purchases for all 12 Desert teams
  • Training Coordinator and File Retention Coordinator
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing documents.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Budget coordinator for Desert Unit with monthly responsibility to review and write variances, complete three-year projections, and develop team budgets.
  • Prepared and reviewed annual budgets for Desert Unit for over four years. Responsibilities included three-year budget projections, staffing projections, monitor expenditures, and operating equipment requests.
  • Administrative responsibilities of over 14 years pertaining to procurement, maintained MWD rental agreements and notification to San Bernardino and Riverside county assessors office, renewals of permits, contract administration, and understanding of MWD's policies, procedures, and Admin code. Interim for Business Support Team and Facility Services Team.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Education

BBA - Business Administration And Management

University of Phoenix
Tempe, AZ
06-2013

Skills

  • Property inspections and
  • Preparing agreements
  • Knowledgeable in Fair housing regulations
  • Property management expertise
  • Maintenance coordination of rental properties
  • Financial budgeting and reporting
  • Excellent communication skills
  • Problem-solving abilities
  • Team collaboration building skills
  • Excellent customer service skills
  • Outstanding organizational skills

Certification

Food Manger Certification 2025

Timeline

Guest Services Team Manager

Metropolitan Water District of Southern California
11.2018 - Current

Rental Property Manager

Self-employeed
06.2004 - Current

Administrative Assistant III

Metropolitan Water District of Southern California
05.2003 - 10.2018

BBA - Business Administration And Management

University of Phoenix

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Veronica Villarreal