Summary
Overview
Work History
Skills
Timeline
Generic

Veronica Vitola

Phoenix,AZ

Summary

Experienced with overseeing club operations, ensuring smooth daily functions, ad enhancing member satisfaction. Track record of adapting to changing needs and maintaining high standards.

Overview

28
28
years of professional experience

Work History

Club Manager

American Legion Post 44
05.2023 - 02.2024
  • Managed inventory, ordered based on budget and upcoming events.
  • Met with Command Staff regularly regarding events, staffing, member issues and daily operations.
  • Scheduled bartenders and servers according to attendance projections.
  • Rented banquet hall from first client contact to event completion.
  • Worked closely with kitchen staff and servers.
  • Assisted veterans in need of support.
  • Collaborated with all 4 entities within the Post on the planning and execution of their events.
  • Programmed POS system to reflect new drink/food items and prices.
  • Cultivated relationships with vendors and suppliers to ensure best pricing/value.

Bartender/Server

American Legion Post 44
09.2019 - 02.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • cultivated loyal membership base post-COVID re-opening
  • created holiday-themed cocktails
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • greeted all members and guests to make them feel welcomed

Hairstylist

Shear Magic Hair Design
04.1996 - Present
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.

Skills

  • Adaptability and flexibility
  • Event planning
  • Reliability
  • Teamwork and collaboration
  • Staff scheduling
  • Customer service
  • Problem-solving abilities
  • Multitasking

Timeline

Club Manager

American Legion Post 44
05.2023 - 02.2024

Bartender/Server

American Legion Post 44
09.2019 - 02.2024

Hairstylist

Shear Magic Hair Design
04.1996 - Present

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