Summary
Overview
Work History
Education
Skills
Certification
LANGUAGE SKILLS
Timeline
Generic

Veronica B. Vizcarra Guerrero

Phoenix

Summary

Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Manager / Cook / Server

Zona Pho
05.2024 - Current
  • Trained new hires and established an assisted yet independent system for quick learning
  • Maintained a clean and healthy work environment for staff
  • Adapted efficiently on fast paced work days
  • Advertised new products to generate improved company sales
  • Managed and motivated employees to be productive and engaged in work.
  • Implemented conflict resolution tactics to keep a respectful environment for staff and customers.
  • Executed manager tasks, such as truck orders, inventory and bank deposits efficiently
  • Oversaw daily operations, ensuring efficient service delivery and customer satisfaction.
  • Established standard operating procedures that improved operational efficiency across the restaurant.

Bilingual Customer Service Representative / Agent

National Passport Information Center
08.2022 - 05.2023
  • Mentored incoming trainees
  • Provided information about passport appointments and legal documents
  • Provided scheduling for Passport Agencies in the US
  • Provided excellent customer service while maintaining professional attitude in normal to intense calls
  • Resolved over the phone conflicts
  • Protected private customer information
  • Delivered information on steps and actions to achieve a United States Passport.
  • Presented positive attitude within Coaching, live calls, mentoring and work environment.

Customer Service Agent

Progress Residential
09.2021 - 06.2022
  • Work from home environment
  • Detailed-oriented customer service representative accountable for providing product and service information and resolving product and service problems to maximize customer satisfaction, retention, and loyalty.
  • Resolved tenant issues promptly, enhancing overall satisfaction and retention rates.
  • Assisted customers with inquiries, ensuring accurate information on property management services.
  • Resolved customer complaints and inquiries quickly and effectively by applying strong problem solving and communication skills.
  • Input work orders and created cases.
  • Used multiple operating systems to input information to resolve customer concerns.

Server (Waitress)

PT Pho Express
03.2021 - 03.2024
  • Assisted with card transactions and took orders
  • Served food dishes and beverages
  • Promoted new products
  • Opening and Closing Shift Member
  • Stocked supplies throughout the shifts
  • Processed customer payments transactions


Education

High School Diploma -

Trevor G Browne High School
Phoenix, AZ
05.2021

Skills

  • Customer service
  • Team leadership
  • Time management
  • Verbal and written communication
  • Decision-making
  • Task delegation
  • Sales techniques
  • Conflict resolution
  • Schedule preparation
  • Expense tracking

Certification

  • CM - Certified Manager Certification

LANGUAGE SKILLS

English-Advanced spoken, written, and reading
Spanish-Advanced spoken, written, and reading

Timeline

Manager / Cook / Server

Zona Pho
05.2024 - Current

Bilingual Customer Service Representative / Agent

National Passport Information Center
08.2022 - 05.2023

Customer Service Agent

Progress Residential
09.2021 - 06.2022

Server (Waitress)

PT Pho Express
03.2021 - 03.2024

High School Diploma -

Trevor G Browne High School

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