VERONICA V VALLES
Lubbock,TX
Summary
Responsive Dispatch Supervisor with 5 years of dispatch experience. Communicates proactively with team members to streamline dispatch needs and report potential delays. Adept at prioritizing assignments and providing directions to crews. Talented Dispatcher offers skills in coordinating assignments and supporting field personnel. Consistently meets objectives and flexes easily with last-minute changes. Clear communicator with great recordkeeping abilities.
Experienced with managing inventory and coordinating shipments. Utilizes organizational skills to ensure accurate record-keeping and efficient processing. Track record of maintaining seamless operations and adapting to changing demands.
Establishes positive relationships with carriers and representatives through communication and coordination skills. Competent in route planning and shipment method determination.
Overview
16
16
years of professional experience
1
1
Certification
1
1
Language
Work History
Shipping and Receiving Clerk
Slate Group
05.2024 - Current
- Coordinated inbound and outbound shipments, ensuring timely processing and compliance with company standards.
- Oversaw inventory management, utilizing warehouse management systems to track stock levels accurately.
- Trained new staff on shipping procedures and safety protocols, enhancing team efficiency and performance.
- Implemented process improvements that reduced shipping errors and streamlined receiving operations.
- Conducted regular audits of inventory and shipping processes, identifying areas for cost-saving opportunities.
- Monitored daily workflow, adjusting priorities to meet deadlines during peak operational periods.
Dispatch Supervisor
Ups
10.2019 - 04.2024
- Answered phones and provided directions or reroutes to avoid construction or other delays.
- Received service requests, prioritized responses and optimized utilization of team resources in dispatching personnel.
- Managed transportation functions with ERP software and expert planning for daily operations.
- Collaborated with other dispatchers to manage workload during peak hours or staff shortages.
Route Driver
Cintas
06.2016 - 04.2019
- Created strong relationships at each route stop, resolving service and merchandise problems to build trust.
- Kept supervisors informed with frequent communication about route progress and delays.
- Completed all route paperwork with high accuracy, managing payments, invoices and delivery documents.
- Greeted every customer with friendly attitude and professional demeanor.
- Followed pre-determined route schedules to ensure timely deliveries.
Telemarketer
telephone Marketing Services Inc
03.2010 - 05.2016
- Leveraged persuasion techniques, product knowledge and pre-written scripts to overcome objections.
- Determined timing and motivation and redirected concerns to manage and nurture prospect relationships.
- Maintained detailed records of interactions to facilitate future follow-up.
- Followed clearly defined conversion management best practices to meet targets.
Education
High School Diploma -
Lubbock High School
Lubbock, TX05.2006
Skills
- Attention to Detail
- Effective Communication
- Quality Control
- Employee Training
- Resource Allocation
- Shipping and receiving
- Package handling
- Inventory management
- Shipment tracking
- Microsoft Office Suite
- Invoice reconciliation
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 26 driver members.
- Documented and resolved any concerns
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Certified team leader, UPS - 2020
- Safety Training - 2023
- Accuracy and no accidents , UPS - 2021
LANGUAGE
English and most Spanish - Conversational
Timeline
Shipping and Receiving Clerk
Slate Group
05.2024 - Current
Dispatch Supervisor
Ups
10.2019 - 04.2024
Route Driver
Cintas
06.2016 - 04.2019
Telemarketer
telephone Marketing Services Inc
03.2010 - 05.2016
High School Diploma -
Lubbock High School