Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

VERONICA WALAKEWON HARMON

Loganville,GA

Summary

Accomplished in fostering inclusive workplaces and driving organizational growth, my tenure at Northside Hospital honed my expertise in patient care management and medical terminology. Skilled in talent acquisition and performance management, I excel in creating efficient, collaborative environments. My leadership at SHOA and proficiency in MS Office underscore my adaptability and commitment to excellence.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Medical Assistance III

Northside Hospital (SHOA)
Gwinnette, USA
12.2022 - Current

Director of Planning & Programming | Project management-Recruiting – employee relations

Liberian Chambers of Commerce USA
Atlanta, USA
01.2018 - Current
  • Efficiently manage Human Resources, ensuring optimal staffing, and fostering a diverse, inclusive, and equitable workplace
  • Demonstrate proficiency in MS Office for effective planning, organization, and independent judgment in daily tasks
  • Provide strong team leadership, overseeing project management, recruitment, and performance monitoring for success
  • Implement Diversity, Equity & Inclusion initiatives to enhance workplace culture and foster a positive environment
  • Excel in customer service, handling data entry and analysis tasks with precision and efficiency
  • Lead strategic planning efforts, demonstrating problem-solving skills to drive organizational growth and success
  • Coordinated virtual meetings, volunteer postings, and employee recognitions with precision and enthusiasm
  • Provided adept administrative support for impactful Diversity, Equity & Inclusion (DE&I) initiatives and programs
  • Applied strategic planning, project management, and communicated effectively for successful program execution
  • Demonstrated strong leadership, critical thinking, and problem-solving skills, ensuring effective decision-making within the team
  • Implemented and administered employee policies, monitored performance, and contributed to successful recruitment efforts
  • Managed inbound/outbound calls, directing them to the appropriate individuals or departments with efficiency
  • Maintained the company's internal telephone directory, delivering excellent customer service and professional telephone etiquette
  • Conducted phlebotomy, HCG, urinalysis, and drug testing with precision, maintaining high professional standards

Medical Assistance III/Medical Laboratory Assistant

Northside Hospital
Atlanta, USA
01.1998 - 10.2022
  • Administer patient care, manage vitals, and verify insurance, ensuring comprehensive healthcare support
  • Demonstrate proficiency in data entry and routine office equipment, showcasing accuracy and efficiency
  • Oversee recruitment processes, coordinating hiring efforts for medical assistance roles with precision and efficiency
  • Implement employee relations strategies, fostering a positive and inclusive workplace culture within the medical assistance team
  • Collaborate with Clinical Team and Research Coordinators to drive best practices and quality improvements
  • Liaise between management, physicians, nurses, personnel, and clients, ensuring seamless communication and coordination
  • Support patients and physicians through chronic disease education and self-management instruction for proactive healthcare
  • Possess in-depth knowledge of medical terminology, coding (CPT-4, ICD-10, HCPCS), and insurance filing processes
  • Manage scheduling, coordinate procedures, and ensure efficient insurance coverage verification

Education

Masters - Industrial & Organizational psychology

University of Phoenix
12.2025

Bachelor of Science - Industrial & Organizational Psychology

University of Phoenix
12.2023

High School Diploma -

01.1995

Skills

  • Customer Service
  • Organizational Development
  • Employee Relations
  • Talent Acquisition & Management
  • Performance Appraisal
  • Employee Onboarding
  • Behavioral Health
  • Terminology of diagnosis testing and procedure
  • Performance Management
  • Awards and Recognitions
  • Insurance and pre certifications
  • Recruitment
  • Talent Assessment & Acquisition
  • Consensus Building
  • Patient Care & Management
  • Insurance Verification
  • Clinical Team Collaboration
  • Quality Improvement
  • Medical Terminology
  • MRI and CT scheduling
  • Data Entry /Analyst
  • Departmental Operations Oversight
  • Booking and Scheduling Coordination
  • Phlebotomy
  • Flexible & Adaptable
  • MS Office (Word, Excel, PowerPoint, Access)

Certification

  • Certified CPR And AED
  • Certified Medical Assistant III
  • Medical Laboratory Technician Assistance
  • Data Entry Certified, Microsoft Word

Accomplishments

  • Non Profit Service Excellence Award
  • Northside Hospital service excellent award
  • Oltimers Soccer Asociation Service Award

Timeline

Medical Assistance III

Northside Hospital (SHOA)
12.2022 - Current

Director of Planning & Programming | Project management-Recruiting – employee relations

Liberian Chambers of Commerce USA
01.2018 - Current

Medical Assistance III/Medical Laboratory Assistant

Northside Hospital
01.1998 - 10.2022

Masters - Industrial & Organizational psychology

University of Phoenix

Bachelor of Science - Industrial & Organizational Psychology

University of Phoenix

High School Diploma -

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VERONICA WALAKEWON HARMON