Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
BusinessAnalyst

Veronica Walker

Cleveland,Ohio

Summary

Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Organized simultaneous office functions and direct administrative personnel to meet needs of Type professionals. Performance-oriented and driven with in-depth understanding of budgets, payroll and office organization needs. Skillfully coordinate resources and administrative support to keep operations smooth and boost team productivity. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

33
33
years of professional experience

Work History

Loan Clerk

Ace Cash Express
07.2013 - 01.2014
  • Bill Payments, Filing, Faxing, Copying, Answering Phones, Processed Pay Day Loans and Title Loans
  • Improved loan processing efficiency by meticulously reviewing and verifying loan documentation.
  • Enhanced customer satisfaction by providing timely updates on loan status and addressing inquiries promptly.
  • Streamlined operations by maintaining an organized system for managing loan applications and supporting documents.
  • Ensured compliance with federal, state, and company regulations by staying current on industry trends and best practices.
  • Demonstrated attention to detail by accurately entering borrower information into the database, minimizing data entry errors.
  • Maintained confidentiality of sensitive client information while adhering to strict privacy policies and procedures in place at the company.
  • Balanced multiple priorities effectively while managing a diverse portfolio of loans at various stages in their lifecycle.

Manager

Lounge 650
03.2008 - 10.2011
  • Ordered Liquor, Supervised five employees, Overseen the day to day operations, In charge of advertising and promotions
  • Launched new products and services with thorough market research, leading to increased revenue growth.

Manager

Mostella & Walker Inc. DBA Benny's Golden Lady Lounge
05.2000 - 10.2007
  • Boosted customer satisfaction by implementing innovative bar management strategies.
  • Streamlined inventory management for optimal stock levels and reduced waste.
  • Increased revenue with creative marketing initiatives and promotional events.
  • Developed strong relationships with suppliers, negotiating favorable terms and pricing.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Collaborated with kitchen team for seamless integration of food and beverage offerings.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Implemented cost control measures to maximize profit margins without compromising on quality or service levels.
  • Managed financial aspects of the business, including budgeting, forecasting, and reporting.
  • Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
  • Maintained up-to-date knowledge of industry trends and competitor offerings to stay ahead of the curve in the market space.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Established rapport with local community organizations to create mutually beneficial partnerships that increased brand visibility.
  • Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
  • Coordinated themed nights attracting different demographics expanding overall clientele.
  • Closed out cash register and prepared cashier report at close of business.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Motivated staff to perform at peak efficiency and quality.

Senior Clerk

City Of Cleveland
09.1995 - 03.2000
  • In charge of payroll for the employees that work for Parking Faculties and Park Maintenance & Properties, Bureau of Worker's Compensation Representative, Worked with Kronos, Filing, Worked a multi-line phone, Worked on Microsoft Words
  • Maintained accurate financial records with diligent bookkeeping and timely invoice processing.
  • Reduced errors in document handling by implementing a thorough review process before submission or distribution.
  • Supported departmental goals by conducting research, gathering data, and preparing comprehensive reports.
  • Managed incoming correspondence, ensuring proper distribution and timely response from appropriate personnel.
  • Ensured compliance with company policies and governmental regulations through regular audits of documentation and procedures.
  • Prioritized workload effectively managing multiple tasks at once maintaining focus under pressure while meeting deadlines consistently.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Maintained filing system and organized customer documents for easy retrieval of information.

Urban Forestry Dispatcher

City Of Cleveland
09.1993 - 09.1995
  • Answered telephones, Dispatched emergency phone calls, Filing

Medical Records Clerk

Hough Norwood Medical Center
03.1991 - 01.1993
  • Filed medical records, Posted medical lab results, Pulled medical records, Answered telephones

Extended Care Coordinator

St.John Nottingham Church and School
Cleveland, OH
08.2020 - Current
  • Worked well in a team setting, providing support and guidance.
  • Organized and detail-oriented with a strong work ethic.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Developed and maintained courteous and effective working relationships.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Excellent communication skills, both verbal and written.
  • Strengthened communication skills through regular interactions with others.

Education

Lutheran High School East
Cleveland Heights, Ohio

Skills

  • Database Management
  • Resource Allocation
  • Information Collection
  • Administrative Leadership
  • Recordkeeping
  • Business Administration

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Extended Care Coordinator

St.John Nottingham Church and School
08.2020 - Current

Loan Clerk

Ace Cash Express
07.2013 - 01.2014

Manager

Lounge 650
03.2008 - 10.2011

Manager

Mostella & Walker Inc. DBA Benny's Golden Lady Lounge
05.2000 - 10.2007

Senior Clerk

City Of Cleveland
09.1995 - 03.2000

Urban Forestry Dispatcher

City Of Cleveland
09.1993 - 09.1995

Medical Records Clerk

Hough Norwood Medical Center
03.1991 - 01.1993

Lutheran High School East
Veronica Walker