Summary
Overview
Work History
Education
Skills
Mom, Church Member, Book Worm, and Dog Mom
Languages
Additional Information
Timeline
BusinessAnalyst

Veronica Wandsberg

Student
Whittier,CA

Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

12
12
years of professional experience

Work History

Membership Services Representative

YMCA
10.2021 - 03.2023
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Provide in-depth information such as memberships, programs, activities, and special events.
  • Managed over 50 customer calls per day promptly to avoid wait times.
  • Provided primary customer support to internal and external customers.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Developed highly empathetic client relationships and earned reputation of exceeding service standard goals.
  • Created successful sales presentations to highlight membership, overcome objections, and close sales.
  • Supported new members by facilitating connections with established participants and smooth integration into activities.
  • Led tours of the facility to show prospects amenities and other benefits of membership.
  • Helped members navigate systems, pay for services and resolve different concerns.
  • Cultivated loyal member base through events and promotion of members-only services.

Home Department Associate

Marshalls
09.2021 - 12.2021
  • Initiated and participated in store recovery as needed.
  • Maintained up-to-date knowledge of store sales, payment policies, and security standards.
  • Opened, shelved, and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Maintained all organizational, cleanliness, and recovery standards for sales floor.
  • Increased sales by 10%.
  • Participated in safety awareness and maintenance.
  • Prioritized helping customers over completing other routine tasks.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Front Desk Assistant

Rio Hondo College
01.2019 - 12.2019
  • Assisted with administrative functions
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Received, screened and routed incoming calls.
  • Provided support and information for student’s educational goals
  • Interacted with students and staff utilizing excellent customer service skills
  • Updated Calendar and events
  • Collaborated and communicated with other departments.
  • Sorted, opened, and routed mail and deliveries to meet business requirements.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.

Teachers Aid, Substitute, and SEBT

San Diego Unified School District
San Diego, CA
03.2011 - 03.2017
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
  • Worked with lead teacher to monitor class schedule and take attendance.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Supported student learning objectives through personalized and small group assistance.
  • Reviewed lesson material with students individually or in small groups.
  • Documented student progress and communicated with parents to keep informed.
  • Supervised residential and day treatment children during class and on field trips.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Supported classroom activities, tutoring, and reviewing work.
  • Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.

Education

Bachelor of Arts - History

California State University
Fullerton, CA
06.2025

Associate of Arts - History

Rio Hondo College
Whittier, CA
12.2022

Skills

  • Guest Services
  • Clerical Skills
  • Organization Skills
  • Telephone Skills
  • Literature Searches
  • Information Updates
  • Greeting Visitors
  • Visitor Support
  • Records Administration
  • Verbal and Written Communication

Mom, Church Member, Book Worm, and Dog Mom

 As a mother, I have honed my multitasking abilities while effectively managing household affairs. Being an engaged church member, I am committed to deepening my understanding of biblical studies, engaging in prayer, and fostering connections within the diverse church community. My passion for literature extends to historical non-fiction and fiction books, enriching my leisure time. During my high school years, I actively participated in the water polo team. Presently, I engage in lap swimming for my fitness routine. One of my most enjoyable hobbies involves training my canine companion to perform delightful tricks, all while ensuring she receives an abundance of belly rubs. 

Languages

Spanish
Native or Bilingual

Additional Information

VOLUNTEER EXPERIENCE


Fullerton Arboretum
Fullerton, CA
2023 - Present


First Bilingual Baptist Church
Pico Rivera, CA
2001 - Present


Calvary Chapel Lemon Grove
San Diego, CA
2007 - 2017


San Diego Humane Society
San Diego, CA
2010

Timeline

Membership Services Representative

YMCA
10.2021 - 03.2023

Home Department Associate

Marshalls
09.2021 - 12.2021

Front Desk Assistant

Rio Hondo College
01.2019 - 12.2019

Teachers Aid, Substitute, and SEBT

San Diego Unified School District
03.2011 - 03.2017

Bachelor of Arts - History

California State University

Associate of Arts - History

Rio Hondo College

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