Veronica Ware
Terrell,TX
Summary
Dynamic Office Manager with a proven track record at Home Health Billing To Go Inc, excelling in operations management and workforce management. Expert in streamlining office functions, enhancing productivity by 30%, and fostering team cohesion. Skilled in financial reporting and adept at maintaining high compliance standards. Demonstrates strong leadership and bookkeeping acumen, ensuring operational excellence and client satisfaction.
Overview
15
15
years of professional experience
Work History
Office Manager
Home Health Billing To Go Inc
Forney, TX
01.2016 - Current
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Reviewed completed work to verify consistency, quality, and conformance.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Administered payroll and maintained proper documentation of employee personnel.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Organized company events including holiday parties, team building activities .
- Used judgment and initiative in handling confidential matters and requests.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Analyzed business performance data and forecasted business results for upper management.
- Maintained filing system for records, correspondence and other documents.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Assisted in recruiting, onboarding and training new employees.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Processed payroll accurately ensuring all employees were paid on time.
- Reviewed files and records to obtain information and respond to requests.
- Developed and implemented office policies and procedures.
- Coded and entered daily invoices with in-house accounting software.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Recruited and trained new employees to meet job requirements.
- Managed office budget to handle inventory, postage and vendor services.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
Property Manager
Uncle Bob's Self Storage
San Antonio, Texas
06.2010 - 07.2015
- Worked with on-site and remote service providers to support requesting accommodations.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Processed evictions when necessary in accordance with state laws and procedures.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Prepared detailed budgets and financial reports for properties.
Education
High School Diploma -
Wills Point High School
Wills Point, Texas05-1987
Skills
- Staff hiring
- Vendor engagement
- Bookkeeping
- Billing
- Financial reporting
- Operations management
- Budgeting expertise
- Compliance monitoring
- Financial tracking
- Workforce management
- Database administration
- Office administration
- Expense reporting
- Account reconciliation
- Payroll processing
Timeline
Office Manager
Home Health Billing To Go Inc
01.2016 - Current
Property Manager
Uncle Bob's Self Storage
06.2010 - 07.2015
High School Diploma -
Wills Point High School
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