Veronica Washington
San Jose,CA
Summary
Astute Business Owner with 20 years experience in operations management, competitive analysis and financial management. Demonstrated success in growth and innovation. Capitalized on new trends and technologies to boost business initiatives and reach sales objectives. Customer satisfaction motivated, with a background in retail sales and customer success. Exceptional organization, critical thinking and time management skills. Motivated professional with solid experience managing all levels of large scale projects, including budgeting and administration.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Animal Care Attendant
San Jose Animal Care Center
01.2023 - 09.2023
- Educated caregivers and pet owners on animal care, nutrition and disease management.
- Maintained patient charts by documenting information to reflect updated health issues and most recent medical treatment.
- Kept animals clean and free of contaminants to promote optimal health.
- Protected animals from care errors by maintaining clear and secure tags.
- Followed specific food and water schedules for different animal species.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact for over 20 surrenders and stray drop offs per day. As well as 15-30 TNR cats daily. Increased receiving productivity by 10%
- Documented animals' weight, size and condition in computer system for review by senior staff.
- Directed initiatives to provide Cats, Dogs, And Exotic animals with optimal exercise, behavioral support and daily care.
Salon Owner
Montage Hair Design
08.2014 - 04.2023
- Greeted all guests in warm and friendly manner to create positive first impression.
- Communicated all client reservations to appropriate staff.
- Called over 50 clients daily to confirm upcoming appointments.
- Carefully maintained financial filing system.
- Entered client information into databases quickly and with minimal errors.
- Maintained daily, monthly and quarterly records of costs and revenue.
- Maintained staff records and work schedules.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Scheduled office meetings and client appointments for staff teams.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Created detailed expense reports and requests for capital expenditures.
Hair Stylist
Montage Hair Design
01.2003 - 08.2014
- Expanded client base by 50% through direct referrals.
- Styled hair for large events such as annual fashion shows and special hair expos.
- Cleaned, maintained and sterilized tools.
- Completed safety training and certifications.
- Assessed customer needs and gave advice about hair style and color options.
- Updated customer information records to track services provided.
- Serviced high-profile clients with intricate coloring and highlighting techniques.
- Maintained regular client list of up to 150 customers.
- Consistently received positive performance reviews from guests.
- Reviewed weekly inventory charts and recorded facility needs.
- Distributed business cards outside of salon to generate new business.
- Used various hair cutting tools including scissors, trimmers, clippers, razors and brushes.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
- Educated customers on product uses and benefits.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Education
Associate of Arts - Business Administration And Management
Foothill College
Los Altos, CA06.2025
Associate of Science - Cosmetology
San Jose City College
San Jose, CA2003
High School Diploma - undefined
Gunderson High School
San Jose, CA2002
Skills
- Highly motivated self-starter
- 45 WPM typing skills
- Email communication
- Flexible and Adaptable
- Excellent phone etiquette
- Data Entry
- MS Office
- Excel
- Quickbooks
- Scheduling
Certification
- Microsoft Word, MS Office, PowerPoint, Excel proficient
Timeline
Animal Care Attendant
San Jose Animal Care Center
01.2023 - 09.2023
Salon Owner
Montage Hair Design
08.2014 - 04.2023
Hair Stylist
Montage Hair Design
01.2003 - 08.2014
Associate of Arts - Business Administration And Management
Foothill College
Associate of Science - Cosmetology
San Jose City College
High School Diploma - undefined
Gunderson High School
- Microsoft Word, MS Office, PowerPoint, Excel proficient
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