Veronica Watkins
Transaction Services Supervisor
Lexington,NC
Summary
Welcoming Service Supervisor with outstanding abilities in assisting customers with various inquiries and tasks. Dependable and reliable with excellent training expertise. Experienced leading a team of diverse members by setting high expectations and treating everyone professionally and with respect. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Transaction Services Supervisor
Latino Credit Union
Greensboro, NC
10.2021 - Current
- Assisted with training and development of team members.
- Handled customer complaints and inquiries.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Processed quarterly vault and ATM audits with zero error rate.
- Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
- Supported, trained and encouraged 5 employees to actively cross-sell financial institution service and product offerings.
- Properly processed deposits, withdrawals and payments for average of 150 customers daily.
- Assigned and distributed workflow to support efficient and effective front line operations.
- Performed vault, alarm and door duties to facilitate opening and closing of operations.
- Maintained, organized and stocked teller window areas.
- Reconciled branch reports and general ledger accounts to identify unusual transactions, fraud and accounting errors.
- Investigated staff out-of-balance conditions and instituted corrective procedures.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Established and checked coding procedures, monitored reports and updated internal files.
Member Service Representative
Sam's Club
Winston Salem , NC
11.2019 - 09.2022
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified customer identification and documentation for compliant transactions.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promptly responded to inquiries and requests from prospective customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained staff on operating procedures and company services.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Receiving Clerk
Impact Fulfilment Services
Burlington , NC
02.2010 - 07.2018
- Regularly reviewed invoices and double-checked orders.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Maintained accurate computer records of materials weights, bill amounts, and identified variances.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Double-checked cargo inventories and documentation for accuracy.
- Generated periodic reports to track shipment activities and prepare for delays.
- Monitored and managed stock levels of goods to verify availability of products.
- Properly labeled and stored goods in safe area to provide identification and avoid losses.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Processed required paperwork to expedite handling of shipped and received goods.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Conducted research to address shipping errors and packaging mistakes.
Education
Master Of Finance - Finance
College of Charleston
Charleston, SC 09.2018 - 11.2019
Bachelor Of Computing - Computer And Information Sciences
CBTis 27
Ixtlán Del Río, Nayarit 08.1998 - 07.2002
GED -
Alamance Community College
Graham, NC 09.2003 - 10.2003
Skills
Account management
Timeline
Transaction Services Supervisor
Latino Credit Union
10.2021 - Current
Member Service Representative
Sam's Club
11.2019 - 09.2022
Master Of Finance - Finance
College of Charleston
09.2018 - 11.2019
Receiving Clerk
Impact Fulfilment Services
02.2010 - 07.2018
GED -
Alamance Community College
09.2003 - 10.2003
Bachelor Of Computing - Computer And Information Sciences
CBTis 27
08.1998 - 07.2002
Similar Profiles
DANIEL QUIJANDRIADANIEL QUIJANDRIA
Loan Officer at Cooperativa Latino Credit UnionLoan Officer at Cooperativa Latino Credit Union
Rebeka McLaughlinRebeka McLaughlin
Member Service Representative II at Latino Community Credit UnionMember Service Representative II at Latino Community Credit Union
Soraya KozecSoraya Kozec
Senior Member Service Representative at Latino Community Credit UnionSenior Member Service Representative at Latino Community Credit Union