Summary
Overview
Work History
Education
Skills
Timeline
Generic

VERONICA WELCH

Lake Charles,LA

Summary

Knowledgeable [Desired Position] with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.

Overview

31
31
years of professional experience

Work History

Manager

Oak Park Dental
08.2007 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Treatment Plan Coordinator/Orthodontic Manager/Office Manager

OAK PARK DENTAL
01.2007 - Current
  • LEADERSHIP SKILLS
  • - Treatment Plan Coordinator, Orthodontic Manager, Office Manager
  • - Implemented daily huddles with front office staff to discuss schedules, upcoming specials, personnel questions or concerns
  • - Cross-training of front office personnel
  • - Led full staff meetings with personnel of 25+ employees, discussing all aspects of the practice, including but not limited to scheduling, administrative and clinical staff, communication, and upcoming events.
  • - Screened resumes; objective was to locate the most qualified candidate for the existing positions. Discussed job requirements, schedule, and pay scale.
  • - Prepared timesheets for each pay period for 25+ employees, approved time off requests, rearranged personnel to cover any open positions, and filled in at these areas as necessary.
  • - Providing continuity in existing work flow and productivity
  • ACCOUNTING SKILLS
  • - Responsible for supervising the collection of payments for all treatment during daily work day.
  • - Prepared deposit and made daily deposit at the bank.
  • - Ran end of day report on all aspects of daily production and collections.
  • - Reviewed collection of all monies on daily deposit sheet.
  • TRAINING
  • - Effective training of 4 schedulers, 1 receptionist, and 3 hygienists. Helped grow the practice to 5 dentists, 5 hygienists, and 1 EDDA assistant that polishes teeth on children.
  • SALES
  • - Responsible for collections, insurance filing, scheduling, and new patient consults for orthodontic practice within current employer.
  • - Helped grow the practice to more than 300 patients, maintaining this quota for the last 9 years.
  • - Arrange all financial obligations for payments on all orthodontic accounts.
  • - Grew the collections of the orthodontic practice by $12,000 thru November 2016, compared to all of 2015.

REALTOR

PRIOLA REALTY
01.2005 - 01.2007

CHAIRSIDE ASSISTANT

DR. STEVEN LATIOLAIS
01.1995 - 01.2005

Education

High School -

McGavock High School
Nashville, Tennessee

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Belmont University
Nashville, Tennessee

New Patient Mastery, New Patient 5 Star Certification

Scheduling Institute

Extended Duty Dental Assistant - undefined

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making

Timeline

Manager

Oak Park Dental
08.2007 - Current

Treatment Plan Coordinator/Orthodontic Manager/Office Manager

OAK PARK DENTAL
01.2007 - Current

REALTOR

PRIOLA REALTY
01.2005 - 01.2007

CHAIRSIDE ASSISTANT

DR. STEVEN LATIOLAIS
01.1995 - 01.2005

undefined

Belmont University

New Patient Mastery, New Patient 5 Star Certification

Scheduling Institute

Extended Duty Dental Assistant - undefined

High School -

McGavock High School

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VERONICA WELCH