Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Veronica Wendt

Summary

Owner of two travel agencies specializing in group travel to Europe and the Caribbean. Successfully plans and implements itineraries, travel arrangements, lodging, activities and other event related details. Able to problem solve on the spot and under pressure. People focused, out going and welcoming. Ability to stay very organized and has strong attention to detail.

Overview

14
14
years of professional experience

Work History

Senior Travel Specialist - Event Planner

Queen Of Heaven Tours
01.2021 - Current
  • Create itineraries for large groups to various shrines and religious sites in Europe and the Holy Land.
  • Coordinate travel schedules and transportation logistics for clients.
  • Schedule and coordinate third party vendors as needed to successfully host speakers and other presentations.
  • Work with organizations to plan and implement their group travel events for 100+ people in Caribbean and domestic destinations.
  • Develop strong relations with travel suppliers and local Business Development Managers (BDMs)
  • Solve issues that need immediate attention in a satisfactory way.
  • Create marketing materials, promotional emails and newsletters.
  • Maintain and update company website.



Director of Customer Service

Catholic ID
08.2011 - Current
  • Manage team of customer service employees and oversee day to day operations
  • Provide excellent customer service and resolve customer issues satisfactorily
  • Experience with VOIP including Grasshopper and Ring Central
  • Responsible for ordering and purchasing all materials and supplies to run and operate the business
  • Create email campaigns to promote sales and special offers.

Administrative Assistant

Midstream Marketing
01.2010 - 08.2011
  • Coordinated travel arrangements by booking airfare, hotel and ground transportation including international travel.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
  • Scheduled office meetings and client appointments for staff.

Education

Franciscan University of Steubenville
Steubenville, OH

High School Diploma -

Marian Catholic High School
Chicago Heights, Il

Skills

  • Project Schedule Coordination
  • Travel Coordination
  • Inventory Oversight
  • Visitor Relations
  • Event Planning and Coordination
  • Customer Service
  • Staff Orientation and Training
  • Business Needs Analysis
  • Business Administration

Affiliations

  • CLIA ( Cruise Lines International Association Company)
  • IATA (International Air Transport Association)
  • ASTA (American Society of Travel Advisors)
  • TLN (Travel Leaders Network)

Timeline

Senior Travel Specialist - Event Planner

Queen Of Heaven Tours
01.2021 - Current

Director of Customer Service

Catholic ID
08.2011 - Current

Administrative Assistant

Midstream Marketing
01.2010 - 08.2011

Franciscan University of Steubenville

High School Diploma -

Marian Catholic High School

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Veronica Wendt