Summary
Overview
Work History
Education
Skills
Timeline
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VERONICA WHEELER

Bowie,MD

Summary

Experienced professional seeking part-time position for professional growth and utilization of strong interpersonal skills, effective time management, and problem-solving expertise. Background in customer service, sales, and administrative tasks. Eager to contribute diverse skill set to dynamic team environment.

Overview

20
20
years of professional experience

Work History

Store Manager

STARBUCKS COFFEE COMPANY
04.2019 - 02.2025
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures, keeping results at under 1%.
  • Managed 25 store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Hired over 100 partners, trained and mentored new staff members.
  • Conducted regular performance reviews twice a year for staff members, providing constructive feedback and opportunities for growth.
  • Set effective weekly store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies with growth index of 50%.

Shift Manager

Starbucks
05.2012 - 04.2019
  • Connected with each customer to ensure an exceptional experience.
  • Consistently monitored inventory daily and placed weekly product and merchandise orders.
  • Worked effectively with management and fellow partners on all shifts at at least 3 different store locations.
  • Trained over 20 new hires and mentored new partners to maximize team performance.
  • Handled and de-escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.

Art Teacher

Cornerstone Christian Academy
09.2004 - 04.2014
  • Managed a diverse range of learners, adapting lesson plans to accommodate different abilities and interests.
  • Developed and implemented engaging art lessons for students in grades kindergarten through 8th.
  • Organized school-wide art exhibits showcasing student talent and promoting the importance of visual arts in education.
  • Secured grants and funding for art supplies and resources, enhancing quality of art program.

Education

Associate of Arts - Interior Design

Art Institute of Pittsburgh
Pittsburgh, PA
12-1987

Skills

  • Customer relations
  • Staff management
  • Training and mentoring
  • Multitasking and organization

Timeline

Store Manager

STARBUCKS COFFEE COMPANY
04.2019 - 02.2025

Shift Manager

Starbucks
05.2012 - 04.2019

Art Teacher

Cornerstone Christian Academy
09.2004 - 04.2014

Associate of Arts - Interior Design

Art Institute of Pittsburgh

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