Summary
Overview
Work History
Education
Skills
Timeline
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Veronica White

Brunswick,OH

Summary

Skilled customer consultant that shows integrity in all interactions and is intentional in every action taken.

Professional in financial services industry, bringing comprehensive expertise in banking operations and client relationship management. Proven ability to improve branch performance through strategic planning and effective problem-solving. Known for fostering collaborative environments and delivering results, ensuring seamless adaptation to changing demands. Key skills include financial advising, risk management, and customer service excellence.

Overview

9
9
years of professional experience

Work History

Branch Banker

PNC Bank, NA
10.2024 - Current
  • Delivered exceptional service through effective communication skills, empathy towards clients'' needs, problem-solving abilities, and attention to detail in daily tasks.
  • Optimized branch performance by analyzing key metrics and implementing targeted action plans.
  • Strengthened client relationships, offering tailored financial advice to meet individual needs.
  • Improved customer satisfaction by providing personalized banking solutions and efficient service.

Customer Service Representative

Discount DrugMart
05.2024 - 10.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Hybrid Banker

Huntington National Bank
08.2023 - 04.2024
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
  • Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
  • Educated customers on features and benefits of banking products and services.
  • Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
  • Opened, closed, and updated accounts for customers.

Customer Relationship Consultant

US Bank NA
06.2019 - 07.2023
  • Reduced response times for email inquiries by implementing an effective ticketing system, enhancing overall service quality.
  • Implemented a feedback loop process with clients, leading to continuous improvement initiatives within the organization.
  • Collaborated with cross-functional teams to deliver exceptional customer experiences, resulting in increased referrals.
  • Contributed valuable insights during internal strategy discussions, helping shape company policies surrounding customer engagement.
  • Enhanced customer satisfaction levels with efficient problem-solving skills and prompt resolution of issues.
  • Customized training sessions for new hires, equipping them with essential knowledge and tools required for success in their roles as Customer Relationship Consultants.
  • Mentored junior team members to improve their communication skills and overall productivity in handling client inquiries.
  • Boosted sales revenue by identifying up-selling opportunities while maintaining a strong focus on customer needs.
  • Established rapport with potential clients through networking events, expanding business connections and creating new opportunities for collaboration.
  • Led regular team meetings focused on sharing best practices and discussing areas for improvement based on client feedback.

Payroll Processor

Heartland Payroll Solutions
05.2018 - 11.2018
  • Managed multiple pay schedules for diverse workforce, ensuring each group received accurate payment at the appropriate intervals.
  • Contributed to company-wide cost savings initiatives by analyzing payroll data for trends and recommending strategies to reduce expenses without sacrificing employee satisfaction.
  • Maintained accurate employee records by updating information such as wage adjustments, promotions, and terminations in a timely manner.
  • Enhanced operational efficiency by standardizing procedures for reporting time worked across all departments.

Lead Teller

Fire Fighters Community Credit Union
10.2016 - 04.2018
  • Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
  • Assisted in training new tellers to ensure a consistent level of excellent service across the team.
  • Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
  • Mentored junior tellers, fostering professional growth and improved performance within the team.
  • Implemented security measures to protect sensitive client information and financial assets from potential fraud or theft.
  • Developed rapport with clientele by delivering personalized services that addressed specific financial needs.
  • Mentored and trained new tellers on bank procedures and customer service standards.

Education

No Degree - Dental Assistant

Cuyahoga Valley Career Center
Brecksville, OH
06-2007

General Studies

Garfield Heights High School
Garfield Heights, OH
06-2001

Skills

  • Cash handling proficiency
  • Teller support
  • Credit analysis
  • Loan processing
  • Branch operations
  • Transaction monitoring
  • Customer relationship management
  • Banking document preparation

Timeline

Branch Banker

PNC Bank, NA
10.2024 - Current

Customer Service Representative

Discount DrugMart
05.2024 - 10.2024

Hybrid Banker

Huntington National Bank
08.2023 - 04.2024

Customer Relationship Consultant

US Bank NA
06.2019 - 07.2023

Payroll Processor

Heartland Payroll Solutions
05.2018 - 11.2018

Lead Teller

Fire Fighters Community Credit Union
10.2016 - 04.2018

No Degree - Dental Assistant

Cuyahoga Valley Career Center

General Studies

Garfield Heights High School

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