Veronica Whitney
Inglewood,CA
Summary
Experienced with providing compassionate and attentive care to individuals in need. Utilizes strong interpersonal skills and empathy to connect with clients and support their daily living activities. Knowledge of managing medication schedules and coordinating with healthcare providers to ensure comprehensive care plans.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Caregiver
24 HR Home Care
05.2022 - Current
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Assist with transportation to and from doctors appointments
- Provide friendly companionship and promote well -being
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
Medical Case Administrator
QTC Management Inc.
09.2021 - 05.2022
- Maintained strict confidentiality of sensitive client information, adhering to ethical guidelines and protecting privacy rights.
- Managed high-volume caseloads, ensuring accurate documentation and organization of files for easy access.
- Oversee and analyze claimants medical records
- Obtain medical reports from contracted providers
- File and process case protocols for the Dept
- Of Labor
ORC Processor
Best Buy
06.2020 - 02.2021
- Return and process customers orders
- Research customer information and inquires
- Direct and transfer finished returns to several locations
- Train out new employees on processing system
Supervisor
R.G.I.S
01.2019 - 06.2020
- Ability to effectively comply with procedures to ensure an efficient flow to maximize productivity and customer service
- Adherence to all company policies and procedures, including compliance with all employment laws
- Manage and tend to both customers and employees diligently
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Account Manager
Accu-Tac Firearm Accessory
01.2017 - 02.2018
- Respond to a variety of customer inquiries in a timely and professional manner
- Daily corporate duties including sales calls, inventory management, and account filing
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Improved overall team productivity by implementing best practices in organization and time management.
Education
Associates of Arts - Psychology
Chaffey Community College
Rancho Cucamonga, CA01.2021
High School -
Ganesha High School
Pomona, CA01.2013
Skills
- Verbal and written communication skills
- Dependable and responsible
- Supportive Engagement
- Time management
- Team collaboration
- Collaborative Partnership Development
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
Timeline
Caregiver
24 HR Home Care
05.2022 - Current
Medical Case Administrator
QTC Management Inc.
09.2021 - 05.2022
ORC Processor
Best Buy
06.2020 - 02.2021
Supervisor
R.G.I.S
01.2019 - 06.2020
Account Manager
Accu-Tac Firearm Accessory
01.2017 - 02.2018
High School -
Ganesha High School
Associates of Arts - Psychology
Chaffey Community College
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