Veronica Wiard
El Paso,TX
Overview
24
24
years of professional experience
Work History
CYPA Youth Program Assistant
CYS
Fort Bliss, TX
11.2023 - Current
- Evaluated program effectiveness, implementing improvements based on participant feedback and outcomes.
- Coordinated events that encouraged teamwork and leadership skills within youth groups.
- Managed administrative tasks, ensuring compliance with organizational policies and procedures.
- Advocated for youth needs in strategic planning meetings, influencing program direction and priorities.
- Organized and led various recreational outings, promoting teamwork and fostering positive relationships among attendees.
- Communicated effectively with parents, updating them on the progress of their children within the program.
CYPA Youth Program Assistant
CYS
Fort Cavazos
08.2022 - 09.2023
- Developed engaging program curricula to enhance youth participation and learning outcomes.
- Facilitated workshops to promote personal development and life skills among participants.
- Collaborated with community partners to expand resources and opportunities for youth engagement.
- Mentored junior staff, fostering a supportive environment through training and guidance.
- Provided a safe and inclusive environment for youth participants, addressing any conflicts or concerns as they arose.
Customer Service Manager
Killeen Elementary School
Killeen, TX
09.2020 - 05.2022
- Prepared and organized ingredients for efficient meal preparation.
- Maintained cleanliness and sanitation standards in kitchen area.
- Assisted chefs with food preparation and plating for service.
- Managed inventory of supplies, ensuring availability and freshness.
Bagger
DECA Commissary
Grafenwohr, Germany, Overseas
03.2017 - 06.2019
- Maintained customer satisfaction by assisting with carrying out goods.
- Worked together with cashiers to guarantee customer satisfaction.
- Retrieved grocery carts and baskets from lot and various site locations.
- Communicated with cashiers and customers to learn about bagging needs.
- Assisted customers by escorting and placing grocery bags in vehicles.
- Placed customer's purchased goods into bags, maximizing space while avoiding overloading.
Front Desk Receptionist
USO (volunteer)
Grafenwoehr, Germany, Overseas
05.2016 - 06.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Used internal software to process reservations, check-ins and check-outs.
- Monitored office supplies by checking inventory and placing orders.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Food Service Worker/ Cashier
Supreme Bakery
El Paso, Texas
02.2008 - 11.2011
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
Food Service Worker/ Cashier
Chicos Tacos
El Paso, TX
04.2002 - 10.2004
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
Education
Certificate - Early Childhood Education
El Paso Community College
El Paso, TX08-2028
Certification - Courses 1 -12
The Wilton Method of Cake Decortion
El Paso, TX01.2004
High School Diploma -
Parkland High School
El Paso, TX05.1999
Skills
- Facility and Site Cleaning
- Safe Chemical Disposal
- Safety Protocols
- Safety Standards
- Attention to Detail
- Floor Cleaning and Buffing
- Dependable and Responsible
Accomplishments
- Achieved my work by completing with accuracy and efficiency.
- Collaborated with team of 3 in the development of tasks.
- Documented and resolved issues which led to results.
- Promoted from Student Helper to Custodian after just 4 months of employment.
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
CYPA Youth Program Assistant
CYS
11.2023 - Current
CYPA Youth Program Assistant
CYS
08.2022 - 09.2023
Customer Service Manager
Killeen Elementary School
09.2020 - 05.2022
Bagger
DECA Commissary
03.2017 - 06.2019
Front Desk Receptionist
USO (volunteer)
05.2016 - 06.2019
Food Service Worker/ Cashier
Supreme Bakery
02.2008 - 11.2011
Food Service Worker/ Cashier
Chicos Tacos
04.2002 - 10.2004
Certificate - Early Childhood Education
El Paso Community College
Certification - Courses 1 -12
The Wilton Method of Cake Decortion
High School Diploma -
Parkland High School