Highly motivated easy to work with fast paced learner
Hi, I’m
Veronica Wilbanks
St. Petersburg,FL
Summary
Overview
10
years of professional experience
Work History
Self-employeed
Eyelash Extension Technician
01.2020 - Current
Job overview
- Explained and demonstrated eyelash extension to hesitant guests to increase confidence in process.
- Applied permanent lashes individually to each natural lash with adhesive to create illusion of long, full lashes.
- Promoted upsell products to clients
- Sanitized and sterilized equipment as required by law and company policy.
- Listened to client preferences for effect created by eyelash extensions and suggested best-suited products.
- Sought professional training and applied newest methods of eyelash extension application.
- Educated clients on appropriate care of new eyelashes.
- Kept workspace clean, organized and well-stocked for upcoming appointments.
- Consulted with clients to understand desired look and discuss available lash options.
- Educated clients on how to clean and maintain lash extensions.
- Worked with high attention to detail to complete precise, long-lasting lash looks.
- Followed strict safety standards to protect clients from injury or infection.
- Utilized exceptional customer service skills throughout lash consultations and services.
- Cultivated relaxing, comfortable environment for salon services to enhance client experiences.
HCA Physician Services
Customer Service Representative Specialist
02.2017 - 04.2018
Job overview
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Identified, analyzed and researched systemic issues and made recommendations for resolution.
- Maintained designated portfolio of customer accounts by contacting customers behind on payment obligations.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Handled customer service inquiries in person, via telephone and through email.
- Entered patient demographic and insurance data into electronic medical record system.
- Built and maintained positive working relationships with patients and staff.
- Took copayments and compiled daily financial records.
Children Of The World
Daycare Teacher
02.2021 - 05.2022
Job overview
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Gathered materials and resources to prepare for lessons and activities.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Created safe and nurturing learning environment for preschoolers.
Self-employeed
Family Nanny
01.2016 - Current
Job overview
- Built positive and nurturing environments to support child social and emotional growth.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Played games, worked on puzzles, and read books to young children.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Worked with children to enforce safe living habits such as asking for help, crossing street safely and avoiding contact with unsafe objects.
- Organized different types of activities to enhance physical and intellectual development.
- Assisted children with homework assignments and special projects across different subjects.
- Studied and took notes from parents about food allergies to understand ingredients and requirements to keep children safe.
- Implemented daily routine to maintain structure and stability
- Transported children safely to school, activities and appointments on time.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
Self Employed Web
Salon Associate
08.2022 - 01.2023
Job overview
- Answered telephone calls to provide information and schedule new appointments.
- Checked in with clients to confirm comfort throughout appointments and services.
- Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
- Educated clients on health and safety of tanning facilities and procedures.
- Maintained clean and stocked front counter area.
- Informed and demonstrated how to use tanning equipment to new clients.
- Exceeded monthly tanning product and membership sale quotas.
- Entrusted to handle confidential and sensitive situations in professional matter.
24-7 Intouch
Customer Service Representative
04.2015 - 10.2017
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Maintained up-to-date knowledge of product and service changes.
- Cross-trained and provided backup support for organizational leadership.
- Investigated and resolved accounting, service and delivery concerns.
Dolphin
Cleaner
09.2018 - Current
Job overview
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Organized and used industrial cleaning products following strict safety procedures.
- Developed and implemented comprehensive cleaning plan for entire building.
Education
Dixie M. Hollins High SchoolKenneth City, FL
High School Diploma
05.2017
University Overview
Skills
- Maintaining Clean Work Areas
- Customer Experience
- Equipment Sterility
- Special Events
- Office Support
- System Updates
- Payment Collection
- Information Updates
- Family Medicine
- Office Administration
- Customer Loyalty
- Demographics Information
- Chart Pulling
- Structural Limits
- Schedule Creation
- Child Psychology Knowledge
- Child Development Expertise
- Child CPR
- Reading Comprehension
- Time Management
Timeline
Salon Associate
Self Employed Web
08.2022 - 01.2023
Daycare Teacher
Children Of The World
02.2021 - 05.2022
Eyelash Extension Technician
Self-employeed
01.2020 - Current
Cleaner
Dolphin
09.2018 - Current
Customer Service Representative Specialist
HCA Physician Services
02.2017 - 04.2018
Family Nanny
Self-employeed
01.2016 - Current
Customer Service Representative
24-7 Intouch
04.2015 - 10.2017
Dixie M. Hollins High School
High School Diploma
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