Summary
Overview
Work History
Education
Skills
Custom
Timeline
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Veronica Wilkes

Newburgh,IN

Summary

Dynamic leader and co-owner at Xclusive Custom Detailing LLC, recognized for excellence in business management and customer service. Proven ability to enhance operational efficiency through effective team leadership and adept problem-solving. Proficient in Dentrix and Open Dental software, delivering high-quality customer experiences while utilizing exceptional communication and analytical skills. Seeking to leverage managerial expertise, quality assurance, and training capabilities within an established organization to drive success and meet strategic goals.

Overview

17
17
years of professional experience

Work History

Manager Director /Small Business Co-Owner

Xclusive Custom Detailing LLC
Evansville, IN
08.2015 - Current
  • Coordinated with dealerships to negotiate and finalize contracts.
  • Hired and managed employees, overseeing payroll and performance.
  • Performed general office duties, including filing, sorting, and mailing purchase documents.
  • Oversaw all aspects of business operations, ensuring smooth and efficient functioning.
  • Directed comprehensive business management, driving operational success.
  • Managed end-to-end business processes, maintaining high operational standards.

Dental Assistant /Dental Front Office Receptionist

Amazing Dental
Evansville, IN
02.2014 - 08.2015
  • Took digital X-rays of teeth using radiographic equipment.
  • Performed basic laboratory tasks, such as pouring impressions and trimming models.
  • Briefed patients on dental procedures and payment plans to help make informed decisions.
  • Kept accurate records of dental treatments provided for each patient's visit.
  • Laid out dental instruments and equipment before procedures.
  • Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
  • Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
  • Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
  • Arranged documents for insurance claims.
  • Compiled and coded patient information or data in appropriate computer system.
  • Collected payments from patients and arranged payment schedules.
  • Prepared daily reports detailing the number of appointments scheduled, cancelled or rescheduled.
  • Verified patient information to ensure accuracy of records.
  • Scheduled cleanings and dental appointments for patients using appointment software.
  • Handled telephone and in-person requests for assistance from new and established dental practice patients.
  • Answered and managed incoming calls and emails.

Senior Customer Service Specialist

CMC
Evansville, IN
07.2010 - 01.2014
  • Interviewed, trained, and monitored customer service agents to ensure high performance.
  • Evaluated and graded customer service agents to maintain quality standards.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Processed customer account changes with proprietary software.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.

Dental Assistant

Allcare Dental & Dentures
Evansville, IN
01.2010 - 06.2010
  • Gathered and documented patient medical and dental histories and vital signs.
  • Utilized automated washers to sterilize instruments and prevent cross-infection between patients.
  • Educated patients on treatment procedures and post-procedure home care.
  • Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
  • Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
  • Checked with participants throughout procedures to help alleviate anxiety.

Health Insurance Verification Specialist

Welborn Health Care
Evansville, Indiana
02.2008 - 01.2010
  • Maintained up-to-date knowledge of insurance policies, including Medicare and Medicaid.
  • Provided timely follow up with payers regarding payment status of claims.
  • Assisted in resolving claim issues related to billing and reimbursement inquiries.
  • Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
  • Collaborated with healthcare providers to communicate insurance coverage and authorization details.

Education

Certificate - Dental Assisting

Academy of Dental Assisting
Louisville, KY
12-2009

High School Diploma -

Harrison High School
Evansville, IN
05-1997

Skills

  • Verbal and written communication
  • Team leadership
  • Customer service
  • Performance evaluations
  • Multitasking
  • Self-Directed
  • Problem-solving
  • Analytical and critical thinking
  • Task-oriented
  • Fast learner, outgoing, dependable
  • High regard for attention to detail, ability to work within a team, and independently
  • Proficient in the use of Word, Outlook, Dentrix, Patterson Eagle software, and Open Dental

Custom

  • References Upon Request

Timeline

Manager Director /Small Business Co-Owner

Xclusive Custom Detailing LLC
08.2015 - Current

Dental Assistant /Dental Front Office Receptionist

Amazing Dental
02.2014 - 08.2015

Senior Customer Service Specialist

CMC
07.2010 - 01.2014

Dental Assistant

Allcare Dental & Dentures
01.2010 - 06.2010

Health Insurance Verification Specialist

Welborn Health Care
02.2008 - 01.2010

Certificate - Dental Assisting

Academy of Dental Assisting

High School Diploma -

Harrison High School

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Veronica Wilkes