Summary
Overview
Work History
Education
Skills
Timeline
Generic

Veronica Wilkins

Virgilina,VA

Summary

Organized Job Title trained in scheduling, patient medical records updating and insurance processes. Reliably completes accurate work and goes above and beyond to meet daily demands. Polished professional manages multiple tasks, utilizes electronic medical record systems, and provides excellent customer service to patients and staff. Adheres to medical records policies and procedures to comply with HIPAA regulations. Track record of effectively troubleshooting issues and maintaining patient confidentiality. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

16
16
years of professional experience

Work History

Medical Records and Health Information Technician

Saber Healthgroup
11.2023 - Current
  • Enhanced patient care by accurately organizing and maintaining medical records and health information.
  • Managed the release of information process, safeguarding sensitive patient data while adhering to legal requirements.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Scanned medical records in digital format for easy retrieval and accessibility.
  • Scanned and uploaded medical records into electronic medical records system.
  • Tracked and monitored requests for medical records release.
  • Communicated effectively with staff, patients, and insurance companies by email and telephone.

Director of Rehabilitation

Saberhealth
11.2020 - 11.2023
  • Increased staff retention through effective training, mentorship, and performance evaluation systems.
  • Ensured compliance with state and federal regulations by maintaining accurate documentation and timely reporting.
  • Improved patient satisfaction rates by actively addressing concerns and implementing feedback-driven improvements.
  • Coordinated comprehensive discharge planning to ensure a smooth transition from rehabilitation to home or other facilities.
  • Promoted a safe working environment by enforcing proper use of equipment, maintaining cleanliness standards, and conducting regular safety audits.
  • Contributed to the success of multidisciplinary team meetings by facilitating open communication between providers about patient progress and care plan adjustments.
  • Maintained appropriate and adequate staffing and scheduling of residents on caseloads.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.

Director of Rehabilitation

Functional Pathways LLC.
04.2014 - 11.2020
  • Improved patient satisfaction rates by actively addressing concerns and implementing feedback-driven improvements.
  • Coordinated comprehensive discharge planning to ensure a smooth transition from rehabilitation to home or other facilities.
  • Promoted a safe working environment by enforcing proper use of equipment, maintaining cleanliness standards, and conducting regular safety audits.
  • Optimized workflow efficiencies through strategic scheduling, reducing wait times for therapy sessions.

Rehabilitation Technician

Functional Pathways LLC - SNF And Outpatient
06.2008 - 04.2014
  • Assisted therapists in creating individualized treatment plans for better patient outcomes.
  • Provided compassionate care to patients, ensuring their comfort during rehabilitation sessions.
  • Maintained a clean and organized therapy environment, promoting safety and efficiency.

  • Built trusting relationships with patients and families, fostering a supportive atmosphere for recovery.
  • Monitored patient progress and reported changes to therapists, aiding in optimal treatment adjustments.
  • Coordinated scheduling and documentation for multiple caseloads, streamlining administrative processes within the department.
  • Participated in continuous professional development opportunities to stay current on best practices in rehabilitative care.
  • Conducted regular equipment maintenance checks, ensuring optimal functionality during therapy sessions.
  • Contributed to positive team dynamics by collaborating effectively with colleagues and assisting peers when necessary.
  • Established collaborative relationships with patients through consistent and meaningful communication.
  • Answered telephones and performed light clerical duties to maintain smooth operations while attending to various program needs.
  • Transferred, moved and ambulated patients to and from departments with wheelchairs and stretchers.
  • Informed nurses and therapists of any requests from physicians, patients
  • Maintained cleanliness and sanitation of clinic or treatment environment.
  • Checked physical therapy supplies, assisting with ordering and restocking.
  • Utilized gait belts, lifts, or slings to safely move and transfer patients.
  • Scheduled patient appointments to meet treatment requirements

Education

Diploma - Business

Halifax County High School
South Boston, VA
06.1980

Skills

  • Continuous Learning
  • Attention to Detail
  • Interpersonal Skills
  • Records Organization
  • Customer Service Orientation
  • HIPAA Compliance Knowledge
  • Adaptability to Change
  • Paperwork Processing
  • Written and Verbal Communication
  • Document Scanning

  • Appointment Scheduling
  • Insurance Verification
  • Records Scanning
  • Heartsaver First Aid CPR AED
  • Medical Terminology Understanding
  • Decision Making

Timeline

Medical Records and Health Information Technician

Saber Healthgroup
11.2023 - Current

Director of Rehabilitation

Saberhealth
11.2020 - 11.2023

Director of Rehabilitation

Functional Pathways LLC.
04.2014 - 11.2020

Rehabilitation Technician

Functional Pathways LLC - SNF And Outpatient
06.2008 - 04.2014

Diploma - Business

Halifax County High School
Veronica Wilkins