Veronica Williams
Memphis,TN
Summary
Seasoned HR Generalist with a proven track record in talent acquisition and employee relations, currently Managed Account Coordinator at FedEx Logistics. Excelled in executing salaried and hourly payroll with ADP, enhancing financial analysis, and driving recruitment planning. Demonstrates strong project planning capabilities and a knack for policy and procedure writing, ensuring compliance and enhancing organizational efficiency.
Overview
11
11
years of professional experience
Work History
Managed Account Coordinator
FedEx Logistics
09.2024 - Current
- Collaborate with FedEx Trade Networks internal and external customers in facilitating fast, accurate, and compliant transactions with Customs and Border Protection (CBP) and Partner Government Agencies (PGAs)
- Prepare, analyze, and/or submit documentation to CBP and PGAs
- Develop and maintain a strong relationship with customer's front-line personnel
- Support Account Administrators with account management activities (exception logs, special spreadsheets)
- Perform route cause analysis as directed by the Account Administrator
- Research and resolve customer billing issues
- Coordinate post-entry activities on the customer's behalf
HR Generalist
Summerfield Staffing
09.2023 - 05.2024
- Oversee the day-to-day function of HR for the business unit
- Form relationships with hiring managers to ensure clear candidate/interviewer expectations
- Execute all talent acquisition for the site
- (Recruitment, Orientation, Onboarding, Presentation, etc.)
- Provided employee relations support, including conflict resolution, disciplinary action, and performance improvement counseling
- Conducts investigations regarding discrimination and unfair employment practices, including, but not limited to, those involving federal and state agency charges
- Assist in implementing the HR functions such as employment, labor relations, compensation, training, equal employment/affirmative action, records, safety and health, benefits, employee engagement and employee services
- Execute Salaried and hourly Payroll Bi-Weekly utilizing ADP software
- Develop recruiting strategies for hourly and salaried employees
- Assist in assessing needs, designing, developing, implementing, and evaluating division training initiatives; ensure training is directly related to business goals
Payroll
Aston Carter Staffing
06.2022 - 09.2023
- Manages payroll and garnishments in ADP for over 2500 employees
- Interfaced with various systems and reports, including, but not limited to, UltiPro, ADP, and Unemployment Compensation tax reports
- Following up on garnishments by contacting Law Firms
- Verified net pay amounts, payroll deductions, and benefits hours including vacation, MTO and sick time
Payroll Administrative
Baker Donelson Law Firm
10.2018 - 03.2022
- Manages payroll in UltiPro for over 1700 Staff including Attorneys, Shareholders, Business Service Employees and Paralegals for twenty different states
- Interfaced with various systems and reports, including, but not limited to, UltiPro, ADP, Accounts receivable and payable
- Constantly maintain an extremely prominent level of confidentiality
- Assist each Office Administrator at each location regarding all payroll concerns
- Assisted employees with payroll discrepancies by using pivot tables and v-lookup in Excel
- Verified net pay amounts, payroll deductions, and benefits hours including vacation and sick time
- Assist the AR and AP department as needed
Onsite Manager
Delta Faucet Company
11.2013 - 08.2018
- Managed company job application channels, screening applicants, interviewing candidates
- Maintain weekly temporary employee payroll and personal files to facilitate effective personnel management
- Coordinate with Delta Group and Team Leaders to design actions for high productivity in production areas, regarding each temporary employee
- Handle payroll matters for over 175 associates
- Managed disciplinary action for associates in reasonable cause
- Managed and maintained files on policy and procedures for each onboarding associate
- Maintained update on each associate I9’s and E-Verify information
Education
BBA - Business Administration
University of Phoenix
06.2012
Skills
- Customer Service
- Order Management
- Account Management
- Troubleshooting and problem resolution
Timeline
Managed Account Coordinator
FedEx Logistics
09.2024 - Current
HR Generalist
Summerfield Staffing
09.2023 - 05.2024
Payroll
Aston Carter Staffing
06.2022 - 09.2023
Payroll Administrative
Baker Donelson Law Firm
10.2018 - 03.2022
Onsite Manager
Delta Faucet Company
11.2013 - 08.2018
BBA - Business Administration
University of Phoenix
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