Veronica Winter
San Antonio,Texas
Summary
Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Owner, Manager
Reliance Pharmacy
01.2022 - Current
- Managed day-to-day business operations.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Focused on acquiring new business to drive growth.
- Managed the daily dispensing of prescriptions and offered recommendations on over-the-counter products for customer
- Implemented effective strategies to educate individuals about diabetes prevention and control
- Consulted with customers to assess needs and propose optimal solutions.
Executive Secretary
Kwara State Health Insurance Agency
07.2018 - 07.2022
- Launched and oversaw the agency's establishment, coordinating all administrative and operational tasks
- Provided strategic direction for the agency and scheme by developing and implementing annual strategic and operational plans
- Designed and implemented drug formulary to optimize medication management in Kwara State hospitals
- Evaluated and revised existing strategic plans as needed, ensuring alignment with business objectives.
- Collaborated with partners, stakeholders, and business leads to successfully achieve scheme objectives at state and Federal levels
- Responsible for translating board decisions into actionable policies, adhering to the guidelines of the Health Insurance Law.
- Maintained accurate financial records for the scheme
- Responsible for yearly budgeting for the agency’s operations
- Ensured the efficient supervision and management of all agency personnel.
- Created efficient operational procedures and managed contract negotiations for the program
- Partnered with various stakeholders, both domestically and internationally, to ensure successful implementation
- Took charge of ensuring efficient operation and performance.
- Maintained strict confidentiality in all aspects of personal, financial, and corporate information.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
Director General
Kwara State Hospitals Management Bureau
07.2014 - 06.2018
- Oversaw operations and administration of 45 State-owned medium to large public hospitals
- Led a team in coordinating all aspects of staff management, designing operational processes, and implementing initiatives for various projects including administration and the Essential Drugs Project.
- Created and implemented the inaugural Kwara State Hospital drug formulary to effectively oversee the procurement of drugs, reagents, and consumables for public hospitals
- Initiated, designed, and implemented credit revolving scheme to ensure consistent inflow of funds for the purchase of drugs and consumables in hospitals statewide, addressing the state's financial challenges.
- Responsible for vetting suppliers, inventory control and management of the EDP warehouses, introducing days of supply to maintain appropriate inventory control, and introduction of FIFO system of inventory control, to reduce expiration and wastage of drugs and consumables
- Enhanced patient care by implementing hospital referral system, facilitating smooth transitions between healthcare facilities.
- Implemented effective strategies for staff management to create seamless experiences for patients in public hospitals
- Implemented standardized protocols in all state-owned public hospitals across Kwara, ensuring consistent operations.
- Supervised day-to-day activities across a network of 50+ publicly owned cottage and secondary health facilities, ensuring efficient management of over 500 employees
- Implemented periodic quality assurance visits to ensure consistent improvement at all facilities
- Delivered ongoing staff development sessions for diverse roles and areas of expertise.
- Consistently maintained staff's necessary certifications and licenses
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
Acting Managing Director
Harmony Advanced Diagnostics (HADC)
01.2016 - 01.2018
- Served as interim board member and acting Managing
- Director of HADC, the sole state-owned diagnostic center in the north-central zone of Nigeria, overseeing laboratory and radio imaging investigations.
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Participated in a team effort to completely revamp HADC's operations and structure.
- Achieved a streamlined workforce at HADC by downsizing staff by 35%, matching professional qualifications to job requirements, and establishing clear employee career development plans.
- Introduced and implemented operating procedures, managed staff matters and welfare, negotiated contractual agreements with vendors and partners.
- Optimized operational efficiency to drive profitability
- Made daily sustainable business decisions to ensure viability, stability, and growth of the center amidst tough competition.
Pharmacy Manager
Walgreens Drug Company
01.2008 - 01.2014
- Implemented strategies to ensure the highest level of detail-oriented care for patients and clients through effective operations management, drug consultations, and adherence to standards
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Conducted drug utilization reviews to optimize patient medication management.
- Implemented strategies for cost saving alternatives, resulting in better patient outcomes
- Responsible for procurement and purchase management.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
Manager
Walmart Stores
01.1999 - 01.2007
- Managed budgeting, forecasting, and procurement activities to ensure efficient resource allocation.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Pharmacy Manager
Cigna Health Plan
01.1994 - 01.1997
- Led operations of clinic pharmacy within a managed care plan.
- Responsible for coordinating and overseeing operations, procurement, dispensing of medications and managing staffing for the unit.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Trained pharmacy interns and newly hired pharmacy technicians.
Staff Pharmacist
Parkland Hospital System
01.1992 - 01.1994
- Supervised centralized and decentralized systems in primary health and disease state management
- Responsible for procurement, staffing, operations, and training of staff
- Cost containment and improving sales and customer care.
Education
MBA - Emphasis in Health Care Administration
University of Phoenix
Phoenix, Arizona01.2014
Bachelor of Science in Pharmacy -
University of Ife
Ile-Ife, Oshun State01.1988
Skills
- Customer Relations
- Project Management
- Operations Management
- Strategic Planning
- Client Service
- Small business operations
- Quality Assurance / Quality Control
- Verbal and written communication
- Relationship Building
- Business Management
Certification
- In good standing with the Texas State Board of Pharmacy
- Certification in Immunization Delivery Administration
- Diabetes Educator (certification)
- Asthma Educator (certification)
Additional Information
Known as a loyal team player with an unwavering commitment to providing quality primary care and preventive medicine advocacy. Available and willing to relocate internationally for the right opportunity.
Tel
210-473-7259
Languages
French
Elementary
Work Preference
Work Type
Part TimeContract WorkLocation Preference
HybridRemoteImportant To Me
Work-life balancePersonal development programsWork from home optionHealthcare benefitsTeam Building / Company Retreats4-day work weekStock Options / Equity / Profit SharingCompany CultureFlexible work hoursInterests
Growth potential
Timeline
Owner, Manager
Reliance Pharmacy
01.2022 - Current
Executive Secretary
Kwara State Health Insurance Agency
07.2018 - 07.2022
Acting Managing Director
Harmony Advanced Diagnostics (HADC)
01.2016 - 01.2018
Director General
Kwara State Hospitals Management Bureau
07.2014 - 06.2018
Pharmacy Manager
Walgreens Drug Company
01.2008 - 01.2014
Manager
Walmart Stores
01.1999 - 01.2007
Pharmacy Manager
Cigna Health Plan
01.1994 - 01.1997
Staff Pharmacist
Parkland Hospital System
01.1992 - 01.1994
MBA - Emphasis in Health Care Administration
University of Phoenix
Bachelor of Science in Pharmacy -
University of Ife
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