Open To Work
Hi, I’m
VERONICA WOFFORD
Red Oak,TX
Summary
Experienced mortgage professional with 15+ years in loan origination, processing, servicing, risk analysis, and customer relations. Proven track record in compliance, audit readiness, and cross-functional coordination to support efficient loan operations.
Overview
25
years of professional experience
Work History
Stewart Title / Informative Research
Credit Analyst II
09.2024 - Current
Job overview
- Conduct credit investigations and analyze borrower credit data for underwriting
- Verify and update credit reports to support mortgage decisions
- Provide operational support throughout the credit reporting process
CoreLogic
Associate, Client Operations / Tax Research
09.2023 - 07.2024
Job overview
- Researched and maintained property tax records across multiple states
- Managed deadlines, reporting, lien releases, and title curative actions
- Ensured timely payment and compliance of property taxes
Aston Carter / American Honda Finance
Senior Collections Specialist
07.2023 - 09.2023
Job overview
- Monitored delinquent accounts and negotiated repayment solutions
- Processed payments and maintained accurate collection records
Aston Carter / Wells Fargo (Remote)
Sr. Risk Analyst
10.2022 - 06.2023
Job overview
- Reviewed closing documents for compliance and funding readiness
- Coordinated closings with borrowers, agents, and internal teams
- Ensured accuracy of loan data, disclosures, and MERS records
Freedom Mortgage (Remote)
Loan Analyst (Refinance & Purchase)
09.2020 - 10.2022
Job overview
- Managed borrower communications, payments, and loan servicing inquiries
- Supported refinance and purchase pipelines while ensuring compliance
Aston Carter / Bank of America
Mortgage Loan Processor
11.2018 - 08.2020
Job overview
- Reviewed applications and verified documentation for underwriting
- Coordinated appraisals, title, and insurance requirements
- Communicated loan status with all stakeholders
Citi Mortgage
Team Lead – Special Loans
08.2015 - 08.2018
Job overview
- Led team of 18, achieving 98% quality performance
- Improved quality control processes and audit outcomes
- Ensured compliance with CFPB and regulatory standards
Citi Mortgage
Service Processor (II & III) – Special Loans
01.2005 - 01.2015
Job overview
- Conducted audits, compliance reviews, and loan analysis
- Ensured adherence to federal, state, and investor guidelines
- Prepared reports and supported regulatory examinations
Citi Cards / Bank
Customer Service Specialist
01.2001 - 01.2005
Job overview
- Handled customer inquiries, payments, and account servicing
Education
University of Phoenix
Bachelor of Science from Business Management
University of Phoenix
Associate of Arts from Accounting
Skills
- Mortgage operations management
- Risk management
- Loan processing support
- Quality assurance auditing
- Customer service expertise
- Effective team leadership
- Effective verbal communication
- Credit analysis
- Financial reporting proficiency
- Effective oral communication
Timeline
Credit Analyst II
Stewart Title / Informative Research
09.2024 - Current
Associate, Client Operations / Tax Research
CoreLogic
09.2023 - 07.2024
Senior Collections Specialist
Aston Carter / American Honda Finance
07.2023 - 09.2023
Sr. Risk Analyst
Aston Carter / Wells Fargo (Remote)
10.2022 - 06.2023
Loan Analyst (Refinance & Purchase)
Freedom Mortgage (Remote)
09.2020 - 10.2022
Mortgage Loan Processor
Aston Carter / Bank of America
11.2018 - 08.2020
Team Lead – Special Loans
Citi Mortgage
08.2015 - 08.2018
Service Processor (II & III) – Special Loans
Citi Mortgage
01.2005 - 01.2015
Customer Service Specialist
Citi Cards / Bank
01.2001 - 01.2005
University of Phoenix
Associate of Arts from Accounting
University of Phoenix
Bachelor of Science from Business Management