Veronica Woods

Concessions Worker

Toledo Zoo

09.2022 - 04.2023

Consistently provided friendly service to promote better customer engagement.
Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
Enhanced customer satisfaction by providing efficient and friendly service at concession stands.
Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
Maintained clean, organized workspace according to operational standards.
Communicated with customers to prepare food items and drinks, complying with requests and preferences.
Handled cash transactions accurately, ensuring proper change was given and maintaining a balanced register.
Worked with team to provide stellar service during busy periods and meet customer demands.
Ensured compliance with health and safety regulations through regular cleaning and sanitization tasks.
Demonstrated versatility by performing various roles within the concessions team as needed, such as cashier or food preparer.
Responded to customer complaints to help resolve issues.
Assisted in training new employees, sharing product knowledge and best practices for excellent customer service.
Monitored equipment performance, reporting any issues or concerns for timely maintenance or repairs.
Assisted in implementing new menu items and promotions to add variety and cater to wider consumers.
Followed advanced COVID-19 safety protocols, keeping customers, and colleagues safe despite pandemic conditions.
Used cash register to tender change and process cash and credit card payments.
Communicated stand offerings and answered guest questions regarding orders.
Maintained clean and tidy service area by scrubbing and polishing counters, steaming tables and cleaning glasses and dishes.
Managed refreshment stand and food concessions at public gatherings, sporting events and concerts.
Prepped food items for later use to save staff time during busy hours.
Created custom orders based on customer dietary preferences and dietary restrictions.
Prepared and built many food items according to standardized recipes and directions.
Accurately operated cash register to process customer payments.
Backed up servers by setting up trays and completing some food deliveries.
Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.