Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Veronica Wynn

Antioch,TN

Summary

Skilled medical office professional offering several years of experience cultivating seamless office operations. Personable and detail-oriented with proven track record of warmly welcoming patients and supporting needs. Quick learner proficient in office equipment operations and job-related software.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Medical Office Assistant

HCA Physician Services
Nashville, TN
04.2024 - Current
  • Greeted patients and visitors in a professional and friendly manner.
  • Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
  • Collected payments from patients for services rendered.
  • Verified insurance coverage for each patient visit.
  • Managed medical records using an electronic health record system.
  • Prepared patient charts prior to each appointment.

Bartender/Server

Raffertys
Nashville, TN
05.2015 - Current
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Processed payments accurately and efficiently with POS system.
  • Provided drink suggestions to customers based on their preferences.
  • Assisted in setting up the bar for service shift.

Dental Assistant/Receptionist

Gentle Dental Boston
Nashville, TN
10.2019 - 03.2024
  • Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
  • Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
  • Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
  • Took digital X-rays of teeth using radiographic equipment.
  • Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.

Retention Specialist

Anthem Insurance Company
Nashville, TN
02.2018 - 10.2019
  • Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
  • Developed strategies to improve customer experience and increase loyalty.
  • Analyzed customer data to identify trends that could be used to reduce churn rate.
  • Performed regular follow-up calls with customers to ensure their satisfaction with products and services.

Education

Some College (No Degree) - Pre-Dentistry

Tennessee State University
Nashville, TN

Skills

  • EMR Software
  • Computer Skills
  • Patient Relations
  • Patient Flow
  • Records Management
  • Insurance billing procedures
  • Phone and Email Etiquette
  • Physician assistance
  • Medical Records Maintenance
  • Problem-Solving
  • Multitasking and Organization
  • Appointment Scheduling
  • HIPAA Compliance
  • Medical software applications
  • Insurance Verification
  • Workload Management

Certification

  • Basic First Aid and CPR/AED Certification– American Red Cross, St John Ambulance, or equivalent.
  • Radiology Certification for Dental Professionals – [State] Department Of Health or equivalent authority.

Timeline

Medical Office Assistant

HCA Physician Services
04.2024 - Current

Dental Assistant/Receptionist

Gentle Dental Boston
10.2019 - 03.2024

Retention Specialist

Anthem Insurance Company
02.2018 - 10.2019

Bartender/Server

Raffertys
05.2015 - Current

Some College (No Degree) - Pre-Dentistry

Tennessee State University

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Veronica Wynn