VERONICA YOUNG
Lawrenceville,GA
Summary
Diligent Administrative Assistant with proven track record in managing office operations and providing comprehensive administrative support. Demonstrated ability in streamlining office processes and aiding in project coordination. Known for effective communication and multitasking skills.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Northside Hospital
11.2020 - 10.2024
- Entered data into spreadsheets using Microsoft Excel, Word or other similar programs
- Schedule and confirm appointments for clients, customers, or supervisors
- Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Locate and attach appropriate files to incoming correspondence requiring replies
- Create, maintain, and enter information into databases
- Developed administrative processes to achieve organizational objectives and improve office efficiency
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Administrative Assistant
Stella Nursing Home
04.2018 - 05.2020
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
- Analyze data to determine answers to questions from customers or members of the public
- Verified identity documents for new customers before opening accounts in accordance with company policies
- Assisted with scheduling appointments for clients and visitors
- Answered approximately 40 incoming calls, redirected callers to the appropriate personnel or department and took messages as needed
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner
Call Center Representative
Altegra Health
06.2015 - 02.2018
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
Education
Medical Assisting -
Georgia Piedmont Technical College
Clarkston, GA05-2021
Skills
- Phone and Email Etiquette
- Data Entry
- Appointment Scheduling
- Customer Service
- Multitasking
- Verbal Communication
- 10-key Proficiency
- Problem Solving
- Microsoft Word/Excel
- Computer skills
- Office administration
Accomplishments
- Training - Responsible for training all new employees to ensure continued quality of customer service.
- Advanced from Patient Care Technician to Administrative Assistant within 6 months for my undeniable dedication, exceeded performance expectations, leadership and training abilities, and impact on the company.
Timeline
Administrative Assistant
Northside Hospital
11.2020 - 10.2024
Administrative Assistant
Stella Nursing Home
04.2018 - 05.2020
Call Center Representative
Altegra Health
06.2015 - 02.2018
Medical Assisting -
Georgia Piedmont Technical College
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