VERONICA YOUNG
Canton,USA
Summary
Experienced Patient Care Coordinator, skilled in electronic health records and insurance verification. Enhanced patient communication and streamlined processes to ensure compliance, and quality assurance. Expertise in negotiation and employee evaluation, driving improvements in patient care, and operational efficiency.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Russell Tobin
New York, New York
08.2024 - 12.2025
- Educated patients on healthcare services and available resources.
- Ensured precise electronic health records management for patient interactions.
- Facilitated patient intake, and updated medical records before treatment.
- Communicated with patients and healthcare providers about treatment plans.
Claims Processor
Advanced Call Center Technologies LLC
Berwyn, Pennsylvania
02.2021 - 07.2024
- Communicated with clients to gather necessary documentation.
- Processed claims efficiently using specialized software and tools.
- Reviewed claim submissions for accuracy and completeness.
- Ensured compliance with regulatory requirements in all claim activities.
- Processed a high volume of incoming claims in accordance with established policies and procedures.
- Processed claims according to established quality and production standards and made corrections and adjustments to solve problems.
Fresh Food Manager
Love's Travel Stops & Country Stores
Canton, MS
05.2019 - 06.2020
- Oversaw the running of the food service.
- Maintaining inventories, order inventory, solving customer inquiries, and controlling food quality.
Store Manager
Capital Oil Valero
Ridgeland, MS
02.2013 - 03.2019
- Managed employees.
- Managed special store projects to improve store-wide processes and operations.
- Evaluated employee performance.
- I wrote and submitted reports.
- Oversaw daily functions, including inventory management, display merchandising, and purchasing operations.
- Instructed staff on procedures for handling difficult transactions.
- Monitored security issues, and kept shrinkage low.
- Ensured that the register count and bank deposits contained proper amounts of currency.
- Connected with customers daily to understand their needs, provide assistance, and collect feedback to optimize operations.
- Organized in creating and updating schedules to optimize coverage for expected customer demands.
Education
Some College (No Degree) - Nursing
Holmes Community College
Ridgeland, MSSkills
- Negotiation
- Employee evaluation
- Process improvement
- Quality assurance
- Claims processing
- Medical terminology
- Insurance verification
- Electronic health records
- HIPAA compliance
- Patient records management
- Patient communication
- Healthcare compliance
- Process enhancement
Certification
Smart Start Certificate, 11/01/19, Certificate for Career Awareness and Necessary Skills
Assessments
Customer Focus & Orientation, 08/01/20, Highly Proficient, Responding to customer situations with sensitivity.
Personal Information
Authorized To Work: US
Timeline
Patient Care Coordinator
Russell Tobin
08.2024 - 12.2025
Claims Processor
Advanced Call Center Technologies LLC
02.2021 - 07.2024
Fresh Food Manager
Love's Travel Stops & Country Stores
05.2019 - 06.2020
Store Manager
Capital Oil Valero
02.2013 - 03.2019
Some College (No Degree) - Nursing
Holmes Community College