Veronica Zambrano

Greeted and assisted visitors, clients, and employees with a courteous and professional attitude.

Answered screened and directed incoming phone calls promptly and accurately.

Managed scheduling for meeting rooms and coordinated visitor access as needed.

Handled incoming and outgoing mail, packages, and deliveries.

Maintained a clean, organized and welcoming reception area.

Emailing and faxing forms to potential new and existing customers.

Provided general support to staff and departments as required.

Followed security and confidentiality protocols to protect sensitive information.

Making outbound calls and receiving incoming calls from borrower's to discuss outstanding debts.

Managing a high volume of calls and tasks while maintaining a professional demeanor.

Read and follow a strict script.

Updating borrower's information such as phone, email, and address.

Placing borrower into repayment programs to help get out of default status and back into good standing.

Arrange form of payment and set up a repayment schedule of what the borrower is comfortable with.

Documentation and record keeping of all communications and actions taken on each call.

Engaged with customers to effectively build rapport and lasting relationships.

Helped customers locate products and checked store system for merchandise at other sites.

Prepared merchandise for sales floor by pricing and tagging.

Processed product returns and assisted customers with other selections.

Maintained customer satisfaction with quick and professional handling of product returns.

Loaded and unloaded merchandise.

Trained and developed new sales team associates in products, selling technique, and company procedures.

Increased sales by offering advice on purchases and promoting additional products.

Provided positive first impressions to welcome new and existing customers.

Prepared merchandise on sales floor by pricing and tagging.

Answered customer questions regarding sizing, accessories, and proper care for merchandise.

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Processed product returns and assisted customer with other selections.

Prevent theft and loss in store.

Handling cash and credit card transactions with accuracy.

Responsible for balanced cash drawer at the beginning and ending of every shift.