Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Veronica Zelaya

Houston,TX

Summary

Proven achiever with extensive experience at Amegy Bank NA, demonstrating mastery in financial product knowledge and team leadership. Excelled in enhancing client satisfaction and optimizing workflows through automation, significantly boosting productivity and customer service. Skilled in money handling and bilingual communication, adept at fostering teamwork and collaboration for superior results. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Bilingual Senior Client service Associate position. Ready to help team achieve company goals.

Overview

31
31
years of professional experience

Work History

Bilingual Senior Client Service Associate

Amegy Bank NA
10.2000 - Current
  • Enhanced client satisfaction by addressing inquiries and resolving issues in a timely manner.
  • Optimized workflows by automating repetitive tasks using advanced software tools, allowing more time for focused customer interactions.
  • Supported sales initiatives by creating targeted marketing materials aimed at increasing client acquisition rates.
  • Delivered comprehensive product demonstrations, effectively showcasing value propositions and key features.
  • Managed high volumes of cash movement accurately, supporting the ongoing operation of the branch effectively.
  • Properly processed deposits, withdrawals and payments for average of 125 customers daily.
  • Balanced staff and vault at end of day and secured monies in accordance with established procedures.
  • Reduced discrepancies in vault inventory with thorough reconciliations and prompt identification of errors.
  • Assisted in training new tellers for seamless integration into the team, boosting overall productivity.
  • Expedited teller line-ups during peak hours by promptly responding to requests for additional funds from frontline staff, improving overall teller efficiency.
  • Maintained accurate cash balances through meticulous record-keeping and regular audits.
  • Performed vault, alarm and door duties to facilitate opening and closing of operations.

Cash Manager

Stein Mart
08.1993 - 10.2000
  • Enhanced cash flow by implementing efficient cash management processes and procedures.
  • Provided regular updates to senior management on cash management activities, progress against targets, and areas of potential risk or opportunity.
  • Reduced discrepancies in cash handling by conducting regular audits and providing staff training.
  • Established strong relationships with banking partners, leveraging expertise to enhance overall cash management capabilities.
  • Managed daily cash positions, ensuring adequate liquidity for operational needs while maximizing returns on idle funds.
  • Ensured timely processing of invoices, payroll disbursements, and other payments to maintain vendor relations and avoid late fees or penalties.
  • Oversaw liquidity and cash management operations.
  • Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.

Education

High School Diploma -

Westfield High School
Houston, TX
05.1993

Skills

Team Leadership Qualities

Effective problem solving

Financial product knowledge

Time management mastery

Fluent Bilingualism

Payment Processing

Document Translation

Teamwork and Collaboration

Customer Service

Understanding Customer Needs

Money handling abilities

Languages

Spanish
Native or Bilingual

Timeline

Bilingual Senior Client Service Associate

Amegy Bank NA
10.2000 - Current

Cash Manager

Stein Mart
08.1993 - 10.2000

High School Diploma -

Westfield High School
Veronica Zelaya