Veronica Zuniga Rangel
Yuma,AZ
Summary
Fluent in Spanish with proficiency in reading, writing and conversing. Obtained a High School Diploma, Associate degree in General Business. Self-motivated with a positive attitude. Experience working in call center environment and Emergency Room both which require high demand of excellent customer service. Completed forty-nine College Semester hours of accounting and have (12) years’ experience within the healthcare field. Can adapt to any new work capacity given. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
29
29
years of professional experience
Work History
Medical Receptionist
Pinnacle Healthcare/Agile Occupational Medicine
07.2019 - Current
- Greet all patients in friendly, courteous, and professional manner.
- Document in computer system all necessary demographic, insurance, and financial information.
- Scans, copies of ID, Insurance cards, billing information
- Responsible for photocopying records and documents for billing purposes
- Perform clerical duties, including mail delivery, faxing, copying, and scanning
- Responsible for answering, screening, and directing incoming phone calls.
- Collect co-payments or other applicable financial payments upfront.
- Perform any job related to the registration process.
- Balance cash drawer daily/reconcile discrepancies
- Schedule appointments for variety of services
- Prepares releases and requests for outgoing record documents.
Customer Service Associate
Lowes
07.2017 - 07.2019
- Assist customers with all their shopping needs.
- Respond to customer inquiries.
- Process customer sales and returns by operating a cash register, handling internet and pick up orders
- Answer incoming calls and direct calls to the appropriate department.
- Processes sales transactions by operating registers; scanning and verifying product information in register; demagnetizing security tags.
- Developed and actualized customer service initiatives to decrease wait times
- Responded to customer calls and emails to answer questions about products and services
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Increased efficiency and performance by monitoring team member productivity and providing feedback
- Investigated and resolved customer inquiries and complaints quickly.
Patient Access Representative Emergency Room
Yuma Regional Medical Center
01.2010 - 01.2017
- Pre-registering and registering individuals for outpatient services, by obtaining demographic and payer information and necessary authorizations
- Maintaining accurate records
- Clerical and administrative duties
- Scans, copies of ID, Insurance cards, billing information
- Dealing tactfully and courteously with individuals seeking information on patients and account balances
- Provided explanation of the hospital's payment policy and discussed financial responsibility with patients, maintains accurate patient account information, verified insurance
- Organized, collected and reconciled patient cash collections; co-pays, deductibles and co-insurance
- Complete the registration process for all ER Patients
- Provided general customer service to patients and their families
- Performed Interpreter duties for non-English speaking patients
- Balance cash drawer daily/reconcile discrepancies.
Customer Service Associate
Spherion/APS contract
01.2007 - 01.2008
- Took inbound calls from APS customers
- Calls varied from turning on and off electrical services at residential homes to setting up payment arrangements, explaining monthly bills and providing energy saving tips
- Responded to complex customer inquiries regarding electric service
- Updated customers address, phone
- Updated all demographics
- Answered high volume billing questions including outage calls.
Financial Counselor
Consumer Credit Counseling Services
01.2000 - 01.2005
- Interviewed and assisted clients identifying spending patterns and establish financial goals
- Negotiated payments and interest rates with Creditors
- Data input of all credit cards balances, account numbers, client financial information
- Encode of at least 30K a month in client deposits.
Associate Counselor
Consumer Credit Counseling Services
01.1997 - 01.2000
- All receptionist duties plus 2-3 Counseling sessions
- Answer phones
- Greet the public
- Financial budgeting counseling.
Receptionist
Consumer Credit Counseling Services
01.1995 - 01.1997
- Clerical and administrative duties
- Answered multiline phones
- Set up appointments
- Correspondence.
Education
AAS - General Business
Arizona Western College
Yuma, AZ05.2010
Diploma -
Cibola High School
Yuma, AZ01.1993
Skills
- 65 WPM typing speed
- Professional phone etiquette
- Excellent communication skills
- Customer service-oriented
- Able to Adapt
- Accurate and detailed
- Works well under pressure
- 10-key calculator
- Pleasant demeanor
- Familiarity in accounting
- Advanced clerical knowledge
- Multi-line phone proficiency
- HIPAA Compliant
Awards Certificates
- Employee of the Month (May 2020) Pinnacle Healthcare/Agile Occupational Medicine
- Close Rate Protection Plan Achievement #1 in the Store/3rd in the district (April 2019) Lowes
- 5 Years of Service (February 2015) Yuma Regional Medical Center
- 2010 Honors Convocation Graduating with Honors (May 2010) AWC
- 10 Years of Service (January 2005) Consumer Credit Counseling/MMI
References
- Gloria Pino, Yuma Regional Medical Center, ER Patient Access, 928-257-8277
- Maritza Aranda, Lowes, Manager, 928-210-2530
- Diondrai Hursey, YRMC Security, 928-919-2696
- Dorita Vargas, Nurse, 480-278-0407
- Jennifer Schmelzinger, Nevada Neurosciences Institute Hospital and Medical Center, 928-210-2371
Timeline
Medical Receptionist
Pinnacle Healthcare/Agile Occupational Medicine
07.2019 - Current
Customer Service Associate
Lowes
07.2017 - 07.2019
Patient Access Representative Emergency Room
Yuma Regional Medical Center
01.2010 - 01.2017
Customer Service Associate
Spherion/APS contract
01.2007 - 01.2008
Financial Counselor
Consumer Credit Counseling Services
01.2000 - 01.2005
Associate Counselor
Consumer Credit Counseling Services
01.1997 - 01.2000
Receptionist
Consumer Credit Counseling Services
01.1995 - 01.1997
AAS - General Business
Arizona Western College
Diploma -
Cibola High School
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