Veronica Jean Martinez
Watsonville,CA
Summary
Motivated Student Worker currently completing an Alcohol and Drug Counseling/ Human Services degree. Eager to expand horizons and make a positive impact by performing effectively in both collaborative and autonomous capacities. Love to help people. Friendly and
Outgoing. Purpose Driven with a good work ethic.
Overview
23
23
years of professional experience
Work History
Federal Work Study Student
Hartnell College D.S.P.S.
Salinas, CA
03.2022 - 08.2022
- Interacted with customers by phone, email, or in-person to provide students with helpful information and support.
- Interacted respectfully with others to offer ideas, identify issues and provide assistance.
- Gained operational knowledge and supported departmental needs.
- Greeted incoming office visitors, answered questions and directed individuals to office locations.
- Helped with administrative support by managing incoming calls, and coordinating files.
- Upheld strict security procedures to maintain data confidentiality.
- Completed research, compiled data, updated spreadsheets and produced timely reports.
Freelance Florist
JV Flowers
Aromas, CA
03.2010 - 12.2020
- Properly package flowers and plants for damage-free delivery.
- Collaborated closely with customers to create unique designs for bouquets, wreaths and gifts.
- Maintained thorough knowledge of needs, characteristics and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals and banquets.
- Quoted, generated and processed customer orders to meet specifications and various occasions.
Foreclosure Cleaner
NV Property Preservation
Aromas, CA
01.2012 - 03.2020
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals and materials properly and with caution.
- Organized and used industrial cleaning products following strict safety procedures.
- Located and capped gas lines safely
- Tarped roofs and yard maintenance.
- Move out cleaning, changed locks and installed smoke and carbon monoxide detectors.
Inventory Specialist
RGIS Inventory Services
Salinas, CA
02.2015 - 01.2016
- Kept track of goods and supplies at different stores and warehouses.
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Loss Insurance Specialist
Esther Rhoads
Aromas, CA
01.2012 - 03.2015
- Managed a total loss fire insurance claim.
- Oversaw the subsequent rebuild and ran building permits.
- Researched and gathered required documentation required by the insurance claim.
- Researched and resolved routine and complex issues.
- Processed eligibility and benefits verification and authorization requests.
- Tracked pending authorizations to resolve discrepancies and avoid loss.
- Followed up on denials, late payments, extensions and other special circumstances.
Education
Alcohol And Drug Counseling
Hartnell College
Salinas, CABusiness Administration
Heald College -
Salinas, CAHSERV- Human Services
Cabrillo College
Aptos, CASkills
- Record Sorting and Filing
- Verbal and Written Communication
- Tutoring and Mentoring
- Multi-tasking
- Critical Thinking
- Sales and Marketing
- Active Listening
- Customer Service
- Problem Solving
- Communication
- Team Worker
- Compiling Data
- Administrative Duties
Timeline
Federal Work Study Student
Hartnell College D.S.P.S.
03.2022 - 08.2022
Inventory Specialist
RGIS Inventory Services
02.2015 - 01.2016
Foreclosure Cleaner
NV Property Preservation
01.2012 - 03.2020
Loss Insurance Specialist
Esther Rhoads
01.2012 - 03.2015
Freelance Florist
JV Flowers
03.2010 - 12.2020
Alcohol And Drug Counseling
Hartnell College
Business Administration
Heald College -
HSERV- Human Services
Cabrillo College
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