Veronica Darlene Antonelli
Office Management/ Customer Service/ Relations Team Member
Las Vegas,NV
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Resourceful problem solver who is adept at remaining calm in stressful situations.
Overview
18
18
years of professional experience
Work History
Service Coordinator
Patrick's Sign
04.2024 - 04.2025
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintaining accurate records of service requests, work orders, and customer interactions.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Developed detailed plans based on broad guidance and direction.
Office Manager
Polar Air & Heating Inc
01.2022 - 04.2024
- Developed detailed plans based on broad guidance and direction.
- Interacted with customers by phone, email, or in-person to provide information.
- Provided clerical support, addressing routine, and special requirements.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Updated reports, managed accounts, and generated reports for company database.
- Coordinated special projects and managed schedules.
- Created, maintained and updated filing systems for paper and electronic documents.
Race & Sports Mutuel Clerk
Golden Nugget Hotel & Casino
09.2021 - 01.2022
- Wrote and cash race and sports book ticket for customers.
- Counted cash, prepared deposits and balanced accounts.
- Verified and processed authorization forms for transactions.
- Verified over $12,464.00 of cash and credit payments daily.
Account Manager/Sales Coordinator
Windstream Communications, Inc.
08.2016 - 05.2018
- Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Maintained central database of key contacts, risk ratings, financial impact and key issues.
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
- Negotiated prices, terms of sale and service agreements.
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
Account Manager/Sales Coordinator
TruComm
10.2007 - 08.2017
- Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
- Negotiated prices, terms of sale and service agreements.
- Managed portfolio of accounts totaling in sales.
- Monitored market activity and quoted pricing to maintain healthy profit margins.
- Created proposals for new and repeat customer business transactions.
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
Education
Rancho High School
Las Vegas, NV 05.2001 -
Skills
Bilingual-Proficient in Spanish
Project Management
Business administration
Professional telephone demeanor
Recordkeeping strengths
Excellent multi-tasking ability
Relationship building
Team Bonding
Clerical support
Workflow planning
Excellent Communication
Complaint resolution
Money handling abilities
Timeline
Service Coordinator
Patrick's Sign
04.2024 - 04.2025
Office Manager
Polar Air & Heating Inc
01.2022 - 04.2024
Race & Sports Mutuel Clerk
Golden Nugget Hotel & Casino
09.2021 - 01.2022
Account Manager/Sales Coordinator
Windstream Communications, Inc.
08.2016 - 05.2018
Account Manager/Sales Coordinator
TruComm
10.2007 - 08.2017
Rancho High School
05.2001 -