Veronica E. Lopez
Pontiac,MI
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives.
Overview
1
1
year of professional experience
2017
2017
years of post-secondary education
Work History
Volunteer
Casa Amiga
Pontiac, Michigan
11.2025 - Current
- Assisted clients with accessing essential resources and services.
- Facilitated workshops to promote community engagement and awareness.
- Organized donation drives to collect food and supplies for local families.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Owner
VL Beauty Nail Supply Store
Pontiac, MI
11.2024 - Current
- Managed daily customer inquiries and provided product information.
- Trained staff on customer service best practices and product knowledge.
- Resolved customer complaints efficiently to ensure satisfaction.
- Collaborated with vendors to ensure timely delivery of supplies.
- Monitored store environment to ensure cleanliness and professionalism.
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted staff with resolving complex customer issues
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Evaluated employee job performance and motivated staff to improve productivity.
- Monitored phone calls to provide feedback and coaching.
- Evaluated and authenticated returns, exchanges and voids.
- Organized client contracts, records, and reports to strengthen traceability.
Education
Latinos En Finanzas
Casa Amiga
10.2025 - 03.2026
Cosmetology
Marketty Academy
12.2024 - 04.2026
Completed - Hair Extensions
Hairvenue Academy
09.2025 - 09.2025
Certified - Lash Extention
PHI Academy
Detroit, MI 08.2023 - 09.2023
Certified - Permanent Brows
PHI Academy
Detroit, MI 04.2022 - 04.2022
GED
Lake Orion, MISkills
- Customer service
- Team collaboration
- Conflict resolution
- Time management
- Staff training
- Administrative support
- Sales proficiency
Languages
Spanish
Native/ Bilingual
English
Professional
References
References available upon request.
Timeline
Volunteer
Casa Amiga
11.2025 - Current
Latinos En Finanzas
Casa Amiga
10.2025 - 03.2026
Completed - Hair Extensions
Hairvenue Academy
09.2025 - 09.2025
Cosmetology
Marketty Academy
12.2024 - 04.2026
Owner
VL Beauty Nail Supply Store
11.2024 - Current
Certified - Lash Extention
PHI Academy
08.2023 - 09.2023
Certified - Permanent Brows
PHI Academy
04.2022 - 04.2022
GED