Veronica E Moreno
6360 E Sahara Ave, Unit 2108 Las Vegas,NV
Summary
Skilled worker committed to outstanding experiences and customer satisfaction. Always maintains highly professional and polished attitude and appearance to match tone for event.
Overview
18
18
years of professional experience
Work History
Banquet Server
The Orleans Hotel & Casino
Las Vegas, NV
07.2023 - Current
- Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.
- Collaborated with kitchen staff to deliver food smoothly, adapting service based on customer requests and kitchen readiness.
- Verified food tray contents and transported each from kitchen to banquet hall.
- Stocked server areas with supplies before, during and after shifts.
Banquet Server
Bellagio Hotel and Casino
Las Vegas, NV
07.2018 - Current
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.
- Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Presented meal options to help patrons select food and beverages.
Bell Desk and Housekeeping Dispatcher
The Stratosphere
Las Vegas, NV
03.2007 - 11.2019
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Skills
- Multitasking
- Guest service
- Teamwork
- Decision-making
- Professionalism
- Bilingual / Communication
Timeline
Banquet Server
The Orleans Hotel & Casino
07.2023 - Current
Banquet Server
Bellagio Hotel and Casino
07.2018 - Current
Bell Desk and Housekeeping Dispatcher
The Stratosphere
03.2007 - 11.2019