Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

VERONICA E REYES

Brownsville

Summary

Experienced professional with 16 years in Customer Service and Administrative roles. Skilled in communication and excels in team environments. Known for adaptability and initiative. Willing to relocate and authorized to work in the US for any employer.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Personal Shopper

Shipt
10.2024 - Current
  • Meeting with clients to understand their preferences, needs, and budget. Product Research and Identifying and suggesting suitable products based on client needs and preferences, including clothing, accessories, or other items. Assisting with Purchases Guiding clients through the selection process, handling transactions, and coordinating delivery or pickup. Building Developing and maintaining strong relationships with clients to understand their evolving needs and preferences. Providing styling tips and recommendations to help clients create wardrobes that reflect their personal style. Staying Informed Keeping up to date with the latest trends, new arrivals, and product information. Ensuring accuracy and quality when fulfilling online or phone orders. Providing excellent customer service throughout the shopping experience and needs.

Administrative Assistant

Southwest Key Programs-Casa La Esperanza
08.2023 - 03.2025
  • Kronos Payroll, Input leave request, file audit, scanning. Faxing, Laserfiche, CONCUR (travel, Hotel, flights,) Per-diem, TB reimbursement, shoe reimbursement, Fingerprints Reimbursement, Oracle, Program Purchasing orders, Delegate Program Director P card, Excel spreadsheets, Program Inventory, Programs Inspection Binder, Assist Benefits Department for new enrollments 401k, Emails responses, accounting department, set up new vendors in oracle, Join THE SWK Championship Campaign Volunteer, Assist with eapp Application and Fingerprints Appointment.
  • Coordinated scheduling and logistics for meetings, ensuring efficient use of time and resources.
  • Managed correspondence and communications, fostering positive relationships with stakeholders.

Administrative Assistant

Southwest Key Programs-Casa Padre
12.2019 - 07.2023
  • Dimension(timecard) assist with time adjustments, payroll questions, input leave request. File Audit-filing/scanning into Laserfiche. Ariett-budgeting and processing payments in a timely manner, purchasing orders, Delegate Program Director P card, Front lobby cover, assist employees with any questions and Leads.

Administrative Assistant

Southwest Key Programs- Emergency Shelter Midland
03.2021 - 07.2021
  • Overseeing travel arrangements (hotels/flights/car rentals) for staff assisting in the emergency shelters. Processed their travel expenses, Per diems , daily budget expense for the shelter, data entry, assisted with bids for vendors, emergency shopping for shelter/staff, assist employees with transportation from airport to shelter.

Intern- Staff Force

Southwest Key Programs-Casa La Esperanza
07.2018 - 12.2018
  • Clean admin workstations, file documentation, update board announcements, assist with scanning and faxing important information to HQ or sister programs, assist our staff with questions and concerns, assist with NSLP , employees vaccine binder. Answer main line and transfer calls, assist AP/PD with their requests.
  • Assisted in daily operations, ensuring compliance with organizational policies and procedures.
  • Supported case management by maintaining accurate records and documentation for client services.

Customer Service Representative

MOTEL 6
11.2007 - 04.2018
  • Efficiently smooth check in and check out processes for guest , verify reservations, processing cash payments / credit card, issuing rooms key , handle various reservations from different channels , transfer calls inside guest, online booking system , maintain organize reservation booking system to prevent overbooking , housekeeping cleaning room list, maintenance daily reports, hotel service request , maintain outstanding customer service by addressing guest inquires , resolving complaints , positive and memorable experience for every guest, ensuring accurate billing by the end of the shift

Education

Ged -

South Texas Leadership Center
Brownsville, TX
09.2018

Skills

  • Computer skills
  • Concur
  • Microsoft Excel
  • Microsoft Word
  • Oracle
  • Microsoft Outlook
  • Windows 2010
  • Office experience
  • Kronos
  • Microsoft PowerPoint
  • UKG Pro
  • Laserfiche
  • Customer service
  • Attention to detail
  • Planning and organization

Certification

  • OSHA 510 June 2025 to June 2030
  • Warehousing and Storage (OSHA #7005) April 2025 to April 2030
  • OSHA 30 April 2025 to April 2030
  • CPI Certification
  • CPR Certification

Languages

English
Full Professional
Spanish
Professional Working

Timeline

Personal Shopper

Shipt
10.2024 - Current

Administrative Assistant

Southwest Key Programs-Casa La Esperanza
08.2023 - 03.2025

Administrative Assistant

Southwest Key Programs- Emergency Shelter Midland
03.2021 - 07.2021

Administrative Assistant

Southwest Key Programs-Casa Padre
12.2019 - 07.2023

Intern- Staff Force

Southwest Key Programs-Casa La Esperanza
07.2018 - 12.2018

Customer Service Representative

MOTEL 6
11.2007 - 04.2018

Ged -

South Texas Leadership Center

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