Veronica Brier

• Engage prospective consumers who have requested information regarding debt consolidation option via outbound and inbound calls using FIVE9.
• Utilizing SALESFORCE to access a client's financial situation by reviewing credit and provide a tailored debt consolidation option helping clients get started on the path towards financial freedom.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments. Consistently enrolling over 1 million dollars in debt per month.

• Reviewing monthly budgets/income and reviewing programs with inbound and outbound warm lead sources to eliminate debt after pulling credit reports and reviewing debt and credit status,
• Collecting necessary documents to proceed enrolling qualifying client in monthly debt resolution program and submit to underwriting.
• On approval read and completed a contract via Docusign.
• Redirect unqualified leads to approbate companies to assist them. Locked in clients by providing expert advice and detailed overviews of service benefits.
• Connected with established and potential customers regularly to offer services, answer questions and finalize contract details. Protected company and customer data by following information policies. Served customers by going above-and-beyond to offer exceptional support for all needs.

Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.

Advise customers of necessary actions and strategies for debt repayment.

Locate and monitor overdue accounts, using computers and a variety of automated systems.

Record information about financial status of customers and status of collection efforts.

Receive payments and post amounts paid to customer accounts.

• Compile information about new applications, enter account information into computers, and file related
• forms or other documents.
• Inform customers of procedures for applying for services
• Interview customers to obtain information needed for completing Fema assistance requests
• Process Fema assistance applications.

• Search computer databases, credit reports, public records, tax or legal filings, or other resources to locatepersons or to compile information for investigations.
• Skip tracing to locate customers information for clients and Assigning accounts to Agents for repossession. Manage approximately 125 accounts making outbound/and receiving inbound call, keeping
• Manage approximately 125 accounts making outbound/and receiving inbound call, keeping clients updated, and maintaining contact with Repo Tow companies on status of recovery to repossession.

• Analyze financial data to detect irregularities in areas such as billing trends, financial relationships, and regulatory compliance procedures.
• Review reports of suspected fraud to determine need for further investigation.
• Monitoring and investigating suspicious activity on new and existing customer credit cards using the latest fraud detection tools.
• Handle inbound calls from internal and external customers. Process requests from external sources.
• Assist in achieving the Bank's fraud management goals by identifying and recognizing changing patterns and techniques utilized by fraud perpetrator.
• Review, approve, decline credit application on validly .Verifying possession and activity as true to customer Identify account takeovers, and close accordingly.
• Analyze account transactions to determine if fraudulent activity is present. Determine action to be taken based on predefined procedures; limit potential loss exposure by blocking usage of cards or escalating to management for review.

• Contacting homeowners in foreclosure to set appointments to meet with specialists for assistance options.
• Completing intake information sheets and updating client appointment information utilizing Gold Mine.
• Obtaining property values, utilizing Title365, Zillow, RedFin, and Real Estate Agent contacts
• Communicating with clients and specialists on a daily basis to review status of appointments.
• Utilizing auto dialer Phone Burner, in addition to manual calls, and inbound calls from letter responses.

• Receive payments and post amounts paid to customer accounts.
• Customer Service Account Rep Responsible for Retention/Account Maintenance, Verifications, & Collecting payment Cash Reserve Accounts Loans, Secured (Auto) & Unsecured Lines of Credit in early past due stages to prevent being sent to collections dept.
• Working inbound/outbound utilizing Noble Solutions Auto Dialer in call center environment. Also
• substitute receptionist answering and routing calls for all customer service/loan debts
• Negotiate credit extensions when necessary.
• Answer customer questions regarding problems with their accounts.

• Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
• Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, creditbureaus, or through the questioning of neighbors. Recovery of Charged off checking and credit accounts for several banks including Wells Fargo, Chase and Bank of America
• Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
• Receive payments and post amounts paid to customer accounts.

• Locate and notify customers of delinquent accounts by telephone via outbound & dialer calls to solicit payment.
• Persuade customers to pay amounts or settlement due on credit card and Toyota Motor auto deficiency balances prior to filing lawsuits.
• Skip trace delinquent customers to new addresses by inquiring, telephone companies, credit bureaus, or through the questioning of neighbors.
• Record information about financial status of customers and status of collection efforts.
• Perform various administrative functions for assigned accounts, such as recording address changes and purging the records, removing out of statute, closed accounts.
• Advise customers of necessary actions and strategies for debt repayment to avoid judgements and wage garnishments.

• Advise customers of necessary actions and strategies for debt repayment, determining the best resolution assigning workout program, collecting to bring account current or assigning a final repossession
• Skip trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit
• bureaus, or through the questioning of neighbors.
• Restructured car loans who are facing repossession, interested in saving their auto loan such loan remobilization or hardship program, arranging extensions.

• Specialist in charged off collections, negotiating settlements, or arranging workout solutions when necessary to assist clients in resolving their credit card debt
• Reviewing disputes and fraud accounts and take necessary steps to resolve these issues
• Updating credit reports and sending final satisfaction letters. In charge of maintaining personal accounts, as well inbound calls from customers to resolve their accounts

• Review loan agreements to ensure that are complete and accurate according to policy.
• Management review specialist approved loans within specified limits, and refer loan applications outside those limits to management for approval.
• Submit applications to credit analysts for verification and recommendation.
• Obtain and compile copies of loan applicants' credit histories, and all required documents and verifications
• Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting
• loans.
• Maintain close contact on a daily basis with company sales reps, assist dealership finance representatives,finance mangers, and customers to answer questions and keep them updated on loan status.