Summary
Work History
Education
Skills
Timeline
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Open To Work

Veronica Harris Harris

Montgomery,AL

Summary

Dynamic Team Leader with a proven track record at the State of Alabama Dept of Youth Services, excelling in staff training and conflict resolution. Successfully enhanced service delivery through innovative treatment plans and effective coaching, fostering a collaborative environment that improved team performance and youth engagement. Committed to driving operational excellence and professional growth.

Work History

Team Leader /AOD

State of Alabama Dept of Youth Services
  • Led team in implementing individualized treatment plans for youth, enhancing service delivery and support.
  • Trained staff on best practices for behavior management, improving overall team effectiveness and youth engagement.
  • Coordinated communication between departments to streamline case processing and foster collaboration.
  • Conducted regular performance evaluations to identify developmental needs and support professional growth of team members.
  • Developed training materials focused on crisis intervention techniques, ensuring staff preparedness in challenging situations.
  • Oversaw daily operations, ensuring adherence to safety protocols and regulatory compliance throughout the facility.
  • Analyzed program outcomes to refine strategies, driving improvements in service quality and youth development initiatives.
  • Facilitated team meetings to assess progress, address concerns, and maintain focus on organizational goals and objectives.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Assisted in recruitment to build team of top performers.
  • Developed and executed training programs that significantly improved team skills and morale.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Education

Bachelor of Science - Allied Health

Alabama State University
Montgomery, AL

Skills

Teamwork and collaboration

Problem-solving

Attention to detail

Team motivation

Team supervision

People management

Staff training

Work Planning and Prioritization

Coaching and mentoring

Documentation and reporting

Complex Problem-solving

Analytical thinking

Goal setting

Overseeing daily activities

Conflict resolution

Mentoring

Leading team meetings

Safety

Relationship building

Safety processes and procedures

Staff education and training

Team building

Coaching

Flexible schedule

Issue resolution

Shift scheduling

Giving constructive feedback

Evaluating employee work

Team Check-ins

Performance evaluations

Influencing skills

Employee evaluation

Overtime management

Expectation setting

Meeting facilitation

Verbal and written communication

Employee training

Task delegation

Workflow management

Risk management

Leadership

Time management

Multitasking

Computer skills

Organizational skills

Active listening

Decision-making

Excellent communication

Written communication

Problem resolution

Interpersonal communication

Positive attitude

Teamwork

Problem-solving abilities

Reliability

Team leadership

Effective communication

Adaptability and flexibility

Professional and courteous

Scheduling and coordinating

Timeline

Team Leader /AOD

State of Alabama Dept of Youth Services

Bachelor of Science - Allied Health

Alabama State University
Veronica Harris Harris