VERONICA L. RADOVICH
Administrative Assistant
Springfield,Virginia
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Detail-oriented administrative assistant with experience in customer service, data entry and office management. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Gaia Energy Research Institute
04.2023 - 06.2023
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Volunteered to help with special projects of varying degrees of complexity.
- Liaised between clients and vendors and maintained effective lines of communication.
- Managed filing system, entered data and completed other clerical tasks.
- Performed research to collect and record industry data.
Service Desk Lead
The Home Depot Inc
12.2021 - 08.2022
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Engaged in user support interactions via telephone, chat and email platforms.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Discussed customer concerns regarding product usage, billing or [Type] to promote improved user experience.
- Answered user product attribute and usage questions to promote satisfactory product ownership experience.
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
- Offered assistance in implementing and developing training programs.
Head Cashier
The Home Depot Inc
05.2021 - 11.2021
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Resolved escalated customer disputes with special actions such as discounts.
- Educated employees on register use, merchandising, and customer service.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items, and join reward programs.
- Processed both cash and card purchases and returns.
- Managed staffing levels to provide optimal support for cash register operations.
- Alleviated customer service needs with policy-appropriate solutions.
- Set and updated employee schedules to fulfill gaps based on expected customer demands.
- Reconciled daily totals to maintain balanced and compliant ledgers.
Front Office Assistant
Reiser Jennings & CO PC
12.2019 - 07.2020
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Provided clerical support, addressing routine, and special requirements.
- Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
- Reviewed and updated customer information in database for accuracy.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Proofread and edited documents for accuracy and grammar.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
Project Coordinator
Ryan Companies
03.2019 - 12.2019
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Created job files for each project and maintained current data in each file.
- Established rapport and engaged with stakeholders to build lasting professional relationships.
- Assisted with onboarding newly hired staff members and coached on task prioritization.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Responded to requests for information on materials to inquiring parties.
- Maintained database and spreadsheets with accurate inventory and status.
- Coordinated venue and catering arrangements, speaker and attendee liaison and material distribution for meetings and events.
- Kept corporate and client information confidential, adhering to data safety measures.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Maintained open communication by presenting regular updates on project status to customers.
Senior Administrative Assistant
American Honda Motor Co
12.2012 - 03.2016
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Coordinated office activities and public events.
- Coached new employees on administrative procedures, company policies, and performance standards.
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Maintained personal schedule, professional calendar and individual appointments for senior staff members.
- Created and updated records and files to maintain document compliance.
- Placed, accepted and followed-up on customer inquiries by phone on behalf of executive staff.
- Prepared flawless emails and other documents upon direction of immediate supervisor.
- Managed disbursement of information per executive request by monitoring client arrivals and access facility access.
- Expertly coordinated logistics for functions both within and outside of organization.
- Wrote and prepared deliberate agendas for company meetings.
- Acted as backup for other employees by providing support and adapting to requirements of department.
- Acquired proper equipment, refreshments and supplies for meetings.
- Supported time-tested professional relationships, working with stakeholders to facilitate communication.
- Coordinated trainings for new team members, overseeing onboarding details.
- Offered technical support and troubleshot issues to enhance office productivity.
- Assisted supervisory staff with management of complex calendars and to-do lists to support organization and productivity.
Education
High School Diploma -
Northern Burlington County Regional High School
Columbus, NJNo Degree - Business Administration
Mercer County Community College
Trenton, NJSkills
- Report Analysis
- iManage Proficiency
- Mail Management
- Business Writing
- Advanced MS Office Suite Knowledge
- CRM Software
- Data Entry Documentation
- Back Office Operations
- Excel Spreadsheets
- Process Optimization
- Data Management
- Calendar Management
- Administrative Support
- Schedule Management
- Office Management
- Records Management
- Customer and Client Relations
- Data Collection
- Phone Call Answering
- Senior Leadership Support
- Customer Relations
- Microsoft Office
- Self Starter
- Time Management
- AS/400
- AR/AP
- Documentation
- Spreadsheets
Timeline
Administrative Assistant
Gaia Energy Research Institute
04.2023 - 06.2023
Service Desk Lead
The Home Depot Inc
12.2021 - 08.2022
Head Cashier
The Home Depot Inc
05.2021 - 11.2021
Front Office Assistant
Reiser Jennings & CO PC
12.2019 - 07.2020
Project Coordinator
Ryan Companies
03.2019 - 12.2019
Senior Administrative Assistant
American Honda Motor Co
12.2012 - 03.2016
High School Diploma -
Northern Burlington County Regional High School
No Degree - Business Administration
Mercer County Community College
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