Summary
Overview
Work History
Education
Skills
MakeUp Artistry
Assisting the less fortunate
Timeline
Hi, I’m

Veronica L Robinson

Store Manager
Snellville,GA

Summary

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

  • Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

17
years of professional experience

Work History

Rainbow USA

Store Manager
02.2017 - 02.2023

Job overview

  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Completed point of sale opening and closing procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Rotated merchandise and displays to feature new products and promotions.
  • Reported issues to higher management with great detail.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Approved regular payroll submissions for employees.
  • Managed over 40 - 100+ customers per day depending on season
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
  • Interacted well with customers to build connections and nurture relationships

Torrid

Store Manager
04.2014 - 08.2016

Job overview

  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Completed point of sale opening and closing procedures.
  • Assisted in recruiting, hiring and training of team members.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Rotated merchandise and displays to feature new products and promotions.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Approved regular payroll submissions for employees.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Interacted well with customers to build connections and nurture relationships.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Increased sales by 20%
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback

Dots Clothing

Store Manager
06.2010 - 01.2014

Job overview

  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Supervised guests at front counter, answering questions regarding products.
  • Interacted well with customers to build connections and nurture relationships.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Managed 40-60 Customers per day
  • Increased sales by 28%
  • Trained and guided team members to maintain high productivity and performance metrics
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations
  • Reported issues to higher management with great detail

Rainbow Shops

Assistant Store Manager
03.2008 - 04.2010

Job overview

  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Trained new employees on proper protocols and customer service standards.

Rainbow Shops

Store Manager
10.2005 - 11.2007

Job overview

  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Completed point of sale opening and closing procedures.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Reported issues to higher management with great detail.
  • Rotated merchandise and displays to feature new products and promotions.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Approved regular payroll submissions for employees.

Education

Southwark College
London, UK

Associate of Arts from Art History

University Overview

Southwark College
London, UK

Associate of Arts from English Literature

University Overview

University of Phoenix
Tempe, AZ

Bachelor of Arts from Psychology
05.2026

University Overview

Wilfred Beauty Academy
Bronx, NY

No Degree from Cosmetology Education
10.

University Overview

  • Awarded Certificate of Master Cosmetology

Skills

  • Sales Operations
  • Staff Training
  • Merchandise Presentation Standards

  • Loss Prevention Policies
  • Employee Motivation
  • Accurate Cash Handling
  • Credit Card Transaction Processing
  • Merchandise Standards
  • Standard Operating Procedures Understanding
  • Accounts Payable and Accounts Receivable

  • Stock Replenishment
  • Merchandising Plan Development
  • Mentoring
  • Retail Store Support
  • Team Meetings
  • POS Inventory System Operation
  • Shipment Processing

  • Inventory Merchandising
  • Strategic Decision-Making
  • Performance Monitoring and Evaluation
  • Till Counting
  • Store Display Creation
  • Active Listening and Communication
  • Customer Service
  • Personnel Scheduling
  • Shrink Reduction
  • Security Standards
  • Delegating Work
  • Proper Staffing
  • Price Changes
  • Customer Engagement


  • Stock Organization
  • Leadership Development
  • Sales Strategies
  • Consumer Trends
  • Positive and Friendly
  • Operational Efficiency
  • Customer Experience Management
  • Goals and Performance
  • Delivery Schedules


  • POS Transactions
  • Staff Supervision
  • Time Management
  • Customer Inquiries
  • Manager Coaching and Training
  • Cash Management
  • Bank and Safe Deposits
  • Team Leadership

MakeUp Artistry

MakeUp Artistry

Trained Makeup Artist for many years.

Have worked for Brides, everyday people and on film sets.

Assisting the less fortunate

Assisting the less fortunate

People have found themselves homeless for may different reasons, so as a society it is important for us to help each other.

I belong to a Women's empowerment movement, where we develop and coach women less fortunate. 

We also organize fashion shows to raise money to feed the homeless as ell as donating to worthy causes.

Timeline

Store Manager
Rainbow USA
02.2017 - 02.2023
Store Manager
Torrid
04.2014 - 08.2016
Store Manager
Dots Clothing
06.2010 - 01.2014
Assistant Store Manager
Rainbow Shops
03.2008 - 04.2010
Store Manager
Rainbow Shops
10.2005 - 11.2007
Southwark College
Associate of Arts from Art History
Southwark College
Associate of Arts from English Literature
University of Phoenix
Bachelor of Arts from Psychology
Wilfred Beauty Academy
No Degree from Cosmetology Education

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Veronica L RobinsonStore Manager