Veronica M. Reynolds
Grosse Pointe Park,MI
Summary
Detail-oriented leader with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Successful at managing multiple priorities with a positive attitude and will take on added responsibilities to meet to meet team goals.
Overview
8
8
years of professional experience
Work History
Director Of Regional Programs
Beyond Basics
2022.12 - Current
- Provide leadership, guidance and support to staff members.
- Refer staff and clients to appropriate team members, departments and partners to meet service goals
- Monitor program performance and outcomes for successful delivery of services.
- Research best practices and develop strategies to improve program outcomes.
- Monitor program performance and outcomes for successful delivery of services..
- Analyze trends and data to inform decision-making and program development.
- Facilitate events to promote services and engage with public
- Successfully deliver literacy interventions to students across multiple regional programs in 9 counties
- Establish and maintain relationships with key partners and stakeholders.
Program/ Literacy Suite Manager
Beyond Basics
2018.08 - 2022.11
- Managed and supervised administrative, daily program operations and staff while complying with program policies and guidelines
- Identified program obstacles and communicated possible impacts to team.
- Coached team members on productivity strategies to accomplish challenging goals.
- Developed and maintained logistics workflows, procedures and reports.
- Identified team members to address project goals and objectives for multiple projects.
- Successfully delivered literacy interventions to students
Business Account Manager
Verizon Wireless
2015.11 - 2018.03
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with for business customers to maintain relationships and increase return customer base.
- Managed accounts to retain existing relationships and grow share of business.
Education
Bachelor of Science -
Western Michigan University
Kalamazoo, MI12.1993
Skills
- Strategic Planning
- Optimizing Staff Performance
- Quality Assurance of Services
- Optimal Program Management
- Exceptional Ability to Build and Maintain Relationships
Timeline
Director Of Regional Programs
Beyond Basics
2022.12 - Current
Program/ Literacy Suite Manager
Beyond Basics
2018.08 - 2022.11
Business Account Manager
Verizon Wireless
2015.11 - 2018.03
Bachelor of Science -
Western Michigan University
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